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49 days ago
Learning Solutions Business Partner
Welcome page Returning Candidate? Log back in! Learning Solutions Business Partner Job ID 2024-6844 # Positions 1 Job Type Temporary (Full-Time) Career Level Experienced Job Description

MAJOR RESPONSIBILITIES               

 

Reporting to the Patient Care Services Manager, the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drives performance excellence at Home and Community Care Support Services Central West. The LSBP will plan, design, deliver and evaluate learning solutions, facilitate formal training for new and existing employees, support new hires to successfully onboard (including performance coaching and support post training) and conduct on-going performance audits to proactively identify learning needs and solutions.

 

The learning component will include learning and education needs pertaining to HCCSS systems for Patient Care Services including The Art of Case Management, the RAI- assessment tools, policies, procedures, programs such as customer service, orientation, case management services and other related HCCSS systems, programs and tools related to Patient Care Services. 

 

What must you have? 

                                                        

Three (3) to five (5) years’ experience in delivering learning solutions, facilitation and/or design in a patient centric environmentRegulated Health Professional preferredPrevious experience in applying adult learning principlesPrevious experience facilitating the learning of technical learning programs, ideally within a health care environmentProven excellent presentation and group facilitation skillsDemonstrated focus on providing innovative solutions to meet the needs of our learnersKnowledge of, and demonstrated experience in Case Management preferredKnowledge of, and demonstrated experience in RAI training preferredPost-secondary education in Adult Education preferredPrevious experience in designing, delivering and evaluation customer service training is preferredKnowledge of, and demonstrated experience in Change Management preferredKnowledge of and adherence  to all HCCSS policies, procedures and relevant administrative practicesKnowledge of HCCSS patient services strategies, objectives, priorities and programsPractical knowledge of Long Term Care Act, Substitute Decisions Act, Placement Regulations and Health Care Consent ActGood knowledge of community resources (e.g. services and programs)Strong understanding and commitment to quality programs and best practiceUnderstanding of HCCSS Central West stakeholders, patient service delivery frameworks and methods, and overall issues and priorities within the health care sectorExcellent working knowledge of patient database systemsSuccessful completion of RAI-HC competency modulesProven facilitator experience with excellent communication skills (written/documentation and verbal).Strong relationship building skills and maintains positive working relationship with external and internal contactsExperience effectively working with multiple stakeholders to gain understanding, determine need and build learning solutionsExcellent critical thinking and decision making skillsSolid ability to use MS Office applications (e.g., Word, Excel, Outlook, PowerPoint, etc.)Highly detailed with strong organizational, time management, prioritization, planning and multi-tasking skillsFlexible, adaptable and responsive to changeAccountable for own actions and decisionsSelf-directed with the ability to work independentlyExcellent understanding of communication in education and trainingCourteous and respectful in all interactions as well as able to work positively and collaboratively within a team environmentStrong negotiation, problem solving, effective listening and facilitation skillsAbility to maintain confidential informationEmpathy to sensitive issuesAbility to communicate in French or another language an asset

 

What do we offer?

 

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

Attractive comprehensive compensation packages and benefits​Valuable development opportunities​Membership in a world class defined benefit pension plan​

 

Who we are

 

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

 

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

 

 

 

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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