Description This position is responsible for managing customer facing processes associated with end of term lease accounts. Specific responsibilities include providing exceptional customer service, updating the system with notations, and advising customers on lease end options and obligations. Duties and Responsibilities: • Initiate outbound calls with the intent to contact customers reaching the end of their lease. Utilize the lease-end WIPS call model to advise and educate the customer on their lease-end options, obligations, and to promote Brand, Dealer, and loyalty. • Receive inbound calls from lease-end customers, servicing accounts relating to end of term processes and procedures. Perform noting, coding and updating entries in business systems. • Deliver an excellent customer experience executing active listening, proper tone and excellent use of business language and anticipating customer wants and needs Additional Skills & Qualifications 2+ years of high volume call center experience. Experience Level Entry Level Pay and Benefits The pay range for this position is $20.00 - $20.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Atlanta,GA. Application Deadline This position will be accepting applications until Jan 6, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.