Leasing Consultant
Mission Rock Residential
As the Leasing Consultant , you have the opportunity to play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’ s unique features, and helping prospective residents find their next apartment home.
Why work for Mission Rock? At Mission Rock Residential , we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision , and empathy . Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team , and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training , support, and career pathing—and believe that, by doing so, we can have a positive impact on our resident and team member experience.
Are you ready to make an impact ?
The d ay-to- d ay : Leasing Consultants are people-centric individuals passionate about customer service. Mission Rock's customer service expectations center around connecting with our customers . Leasing Consultants may work with any of the following:
+ Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
+ Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
+ Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations
+ Provide tours of the community in diverse weather conditions
+ Ensure the quality of the community and apartment homes is ready to showcase daily
+ Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
+ Assist and engage with retention, resident parties, and renewals
+ Collaborate with fellow team members
What y ou b ring :
+ Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
+ Strong organizational and time-management skills
+ Enthusiasm to empathize, collaborate, and engage with others
+ Desire to improve the lives of those around you
+ 1-2 years of customer service or sales experience
+ Adherence to Fair Housing best practices
+ Basic computer skills, including familiarity with Microsoft Suite
+ Aptitude to being solution-oriented
+ Property Management skills/experience preferred
+ High School diploma or equivalent
+ Willingness to work three weekends per month
Application deadline - 12/28/24 If the position is not filled by then, we may consider applications received after this deadline.
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