Leave Administration Functional Specialist
Rutgers University
Recruitment/Posting Title Leave Administration Functional Specialist Job Category Staff & Executive - Administrative & Support Department UHR- OneSource Service Center Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. Posting Summary Rutgers, The State University of New Jersey, is seeking a Leave Administration Functional Specialist for the University Human Resources – OneSource Faculty and Staff Resource Center. This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration.
Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations. Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource knowledge management and self-service capabilities. Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource’s case management system. Initiates and resolves staff leaves. Manages employee return from leave through coordination with Departments and HR. Manages disabilities and any family related leaves. Informs updates of OneSource’s knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serves as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and mora Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 03 Position Salary $52,200 Annual Minimum Salary 52200.00 Annual Mid Range Salary 66071.00 Annual Maximum Salary 79941.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Human Resources (UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent. Posting Summary Rutgers, The State University of New Jersey, is seeking a Leave Administration Functional Specialist for the University Human Resources – OneSource Faculty and Staff Resource Center. This position is responsible for consistently delivering best in class OneSource Leave Administration related transaction services to support Rutgers. Their prime responsibility is to deploy specialized, in-depth knowledge to resolve faculty, staff and retiree inquiries related to Leave Administration.
Among the key duties of this position are the following: Ensures all relevant procedural/legislative requirements are fulfilled while delivering a quality and cost-effective service to customers. Identifies and incorporates leading practices and innovative approaches and tools for service delivery into OneSource operations. Supports the development of OneSource policies and procedures, ensuring that they promote leading practices and comply with relevant laws and regulations. Supports adoption of OneSource knowledge management and self-service capabilities. Provides prompt assistance to customers for Leave Administration transactions while appropriately tracking and documenting inquires within OneSource’s case management system. Initiates and resolves staff leaves. Manages employee return from leave through coordination with Departments and HR. Manages disabilities and any family related leaves. Informs updates of OneSource’s knowledge management solution to ensure latest information is included from a Leave Administration perspective. Identifies process improvement opportunities across end-to-end OneSource Leave Administration processes, and supports process and technology driven business process reengineering initiatives. Ensures Leave Administration transactional services are being delivered in a consistent and efficient manner. Collaborates and liaisons with Leave Administration Specialists, HCM Specialists and Customer Service Representatives to increase issue resolution efficiencies within the OneSource; serves as the approver for sensitive transactions. Supports recruiting, training, and employee development activities to support the OneSource call center. Creates, fosters and maintains a collaborative, innovative and customer-focused team culture. Supports employee engagement and development initiatives for OneSource employees to enhance job satisfaction and mora Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 03 Position Salary $52,200 Annual Minimum Salary 52200.00 Annual Mid Range Salary 66071.00 Annual Maximum Salary 79941.00 Standard Hours 37.50 Union Description Administrators Confidential Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
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