Job Description APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE, Overview of the program: Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services (DSS), the Human Resources Administration (HRA), and the Department of Homeless Services (DHS) through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client centered workforce. Human Resources Solutions (HRS)/Office of Benefits Administration is recruiting for a Clerical Associate level III to function as a Leave of Absence Assistant. The candidate will: - Serve as the primary contract for agency employees requesting long term leaves of absence due to medical illness, FLMA qualifying events, military-ordered leave, and/or leave for childcare purposes. - Assist employees with troubleshooting long-term leave submission into the Employee Online Requests Systems. - Monitor Leave of Absence Unit mailbox and responds to general inquiries. - Retrieve agency-wide long-term leave of absence requests from the Employee Online Requests system and assign requests to the unit Leave Consultants. - Update all unit tracking systems and productivity logs. - Conduct research agency records and record=keeping systems to assist Leave of Absence unit staff in gathering information to efficiently process long-term leave of absence requests (i.e. HRA One Viewer). - Prepare memorandum and correspondence, and handle other confidential documents for the Leave Consultant, Leave of Absence Unit Manager, and the Leave of Absence Associate. - Provide guidance to agency employees and supervisors seeking information on the long-term leave of absence process, via telephone and email, and data-enters related information into the various in-house productivity/tracking systems; consistently deliver optimal customer service across all customer touch points. - Distribute system printouts, incoming medical documentation, case folders/files, faxes and supplies to the Leave of Absence unit staff, in an effort to promote and facilitate a productive workflow. - Contact employees who have requested long-term leaves of absence to secure required medical/supporting documentation. - Scan and indexes confidential documents and long-term leave of absence case folders/files on a day-today basis. - Complete ad-hoc assignments related to unit administrative support activities. Hours/Shift 9:00 AM to 5:00 PM Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.