ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for assisting with the supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs on assigned shift.Assists with management of daily arrivals and departures in reservation system on assigned shift.Provides direction for Hotel supervisory staff on assigned shift.Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.Addresses and manages complaints, grievances or concerns from team members on assigned shift.Ensures that guest rooms are well maintained and in proper repair.Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.Maintains adequate inventory of all supplies.Ensures that linen and supplies are tracked and accounted for daily.Monitors and maintains level of cleanliness in rooms.Expedites and oversees special requests from the Front Desk.Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.Reports all maintenance problems and assures protection of all hotel property for possible damage.Monitors team member appearance, carts, equipment and cleaning supplies. Ensure store rooms are properly stocked with linens and supplies.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Maintains strict confidentiality in all departmental and company matters.
SUPERVISORY RESPONSIBILITIES:
This job has supervisory responsibilities.
Responsible for staff development and training programs.Responsible for rewards and recognition program to maximize employee engagement.Evaluates team members within department and delivers constructive feedback to employees in regards to performance.Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.Manages work procedures and expedites workflow.Provides recommendation for employee performance (disciplining, coaching, and counseling). BRING US YOUR BEST.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.Must be able to perform the physical job duties of all Housekeeping team members in times of emergencies.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.Must be proficient in Microsoft applications (Excel, Word, and Outlook).Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.Must be well organized and have strong communication skills.Knowledge of all safety and health standards set by OSHA and local Health Department.Knowledge of hotel systems software.
LANGUAGE SKILLS:
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATIONS, LICENSES, REGISTRATIONS:
Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
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