Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  
The Change Manager will play a key role in ensuring IT projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage.
Complete Description:  
PennDOT is looking for a Change Manager who is currently working in the Change Management environment doing day-to-day Change Management activities. Remedy is preferred; however, it's acceptable if an equivalent ITSM Tool is used.
Main roles and responsibilities of this position will be to:Develop change management strategies as required, incorporating change management approach, stakeholder management, communication, training and readiness assessments Manage daily change activities and provide guidance on the change management process.Facilitate Change Advisory Board Meetings.  Responsibilities include:Planning, scheduling, managing and chairing CAB meetings. Includes creation of agenda’s and meeting minutes. Deciding appropriate stakeholders for the CAB meetingsSelecting specific changes for review at CAB meetings, based on the change policyCirculating change details in advance of CAB meetings to allow prior considerationConducting PIR’s (Post Implementation Review) for all failed and emergency changes at the CAB meetings. Manages and coordinates all activities necessary to control, track and audit Changes in the environment for compliance with the ISTO’s Change Management.Coordinating interfaces between change management and other processes – especially service asset & configuration management (SACM) and release & deployment management.Conduct impact analyses, assess change readiness and identify key stakeholders. Apply a structured methodology and lead change management activities. Develop and improve Key Performance Indicators and improve the metrics program by interpreting the data and recommending process improvements driving the appropriate organizational behaviors.Collate change records from multiple vendors and review for conflicts and collisions Create and implement training strategies. Play a vital role in helping the organization to identify gaps and develop remediation plans and documented procedures to elevate PennDOT’ s change management maturityEnsures change status, progress and issues are communicated to the appropriate groups.Audits and manages the process lifecycle and reports to upper managementAttend third party CAB meetings and enter their changes on the remedy change calendar. Perform administrative duties as needed.Work Experience/Skills:Must have a solid grasp of IT technology to be able to identify changes and detect collisions and scheduling issues. A solid understanding of how people go through a change and the change processExperience and knowledge of change management principles, methodologies and toolsExceptional communication skills, both written and verbalExcellent active listening skillsAbility to clearly articulate messages to a variety of audiencesAbility to establish and maintain strong relationshipsAbility to influence others and move toward a common vision or goalFlexible and adaptable; able to work in ambiguous situationsForward looking with a holistic approachOrganized with a natural inclination for planning strategy and tacticsProblem solving and root cause identification skillsAble to work effectively at all levels in an organizationMust be a team player and able to work collaboratively with and through othersAcute business acumen and understanding of organizational issues and challengesExperience with large-scale organizational change efforts.SkillRequired / DesiredAmountof ExperienceITIL v3 Foundation CertificationRequired  ITIL Expert CertificationDesired  Experience with Remedy (version 7.6.04 or greater), including the Change Management Module, or equivalent ITSM tool.Required2YearsExcellent communication skills listening, verbal and written, including meeting management and facilitation.Required5YearsUnderstanding of IT Service Management (ITIL certifications, a plus).Required5YearsWorking knowledge of Change and Release Management methods, tools, terminology and industry practices.Required5YearsExcellent organization skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality.Required5YearsExcellent customer service skills servicing and interfacing with individuals across IT (customers) in different roles.Required5YearsStrong understanding of IT Change Management, configuration management and service level management principles and practices.Required5Years