Legal Administrative Assistant – Complaint Investigations
Edward D. Jones
Team Overview:
Our Legal Division works to enhance solutions for millions of clients and their families. We are looking for a Legal Administrative Assistant to support and accelerate the work and results of the Complaint Investigations Team. This opportunity will afford the successful candidate the opportunity to be a part of a culture that inspires the individual and supports them so that they can care for their colleagues and assist in building a team focused on delivering solutions.
What You'll Do:
In this role, you will be critical to the team's success in ensuring the firm meets specific regulatory requirements relating to complaints. With the input of your team, you will find new ways to enhance processes and procedures. This position requires extensive computer usage – typing, emails, data entry, and web-based navigation, while assuring the timely and accurate entry of legal documents and information within a case management system.
Under general supervision, the associate will be responsible for:
Managing high volumes of tasks and projects in an organized and prioritized manner.Managing intake and opening of client complaint files.Managing email inboxes for verbal complaints, written complaints, and regulatory filings.Managing incoming calls from clients and firm associates.Completing regulatory filings related to compliant matters with an emphasis on accuracy and timeliness to avoid regulatory scrutiny and late filing fees.Handling multiple, competing priorities in an efficient and effective manner.Reacting with appropriate urgency to situations and events.Discerning priorities and proactively managing timelines.Utilizing sound judgment to determine urgency of situations and escalate, as necessary.Anticipating when follow up is needed and delivering.Creating, updating, and maintaining reports requiring compilation of data from different sources and systems.Managing privileged and confidential information on an ongoing basis.Reviewing highly confidential information and creating reports while working within document retention schedules.
Our Legal Division works to enhance solutions for millions of clients and their families. We are looking for a Legal Administrative Assistant to support and accelerate the work and results of the Complaint Investigations Team. This opportunity will afford the successful candidate the opportunity to be a part of a culture that inspires the individual and supports them so that they can care for their colleagues and assist in building a team focused on delivering solutions.
What You'll Do:
In this role, you will be critical to the team's success in ensuring the firm meets specific regulatory requirements relating to complaints. With the input of your team, you will find new ways to enhance processes and procedures. This position requires extensive computer usage – typing, emails, data entry, and web-based navigation, while assuring the timely and accurate entry of legal documents and information within a case management system.
Under general supervision, the associate will be responsible for:
Managing high volumes of tasks and projects in an organized and prioritized manner.Managing intake and opening of client complaint files.Managing email inboxes for verbal complaints, written complaints, and regulatory filings.Managing incoming calls from clients and firm associates.Completing regulatory filings related to compliant matters with an emphasis on accuracy and timeliness to avoid regulatory scrutiny and late filing fees.Handling multiple, competing priorities in an efficient and effective manner.Reacting with appropriate urgency to situations and events.Discerning priorities and proactively managing timelines.Utilizing sound judgment to determine urgency of situations and escalate, as necessary.Anticipating when follow up is needed and delivering.Creating, updating, and maintaining reports requiring compilation of data from different sources and systems.Managing privileged and confidential information on an ongoing basis.Reviewing highly confidential information and creating reports while working within document retention schedules.
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