Senior Site Manager, MS Offsite

 

POSITION PROFILE

Supervises day-to day operations and staff of Managed Services (MS) sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 13+ employees or $80K+ in services revenue per month at a single site.

JOB DUTIES AND RESPONSIBILITIESRoutinely demonstrates and creates a helpful and positive work culture.Encourages and builds positive relationships, and communicates effectively with all co-workers and outside vendors.Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.Effectively implements and manages RICOH Service Excellence.Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.Manages total production labor percentages by achieving the percentage of production worker labor and quality control labor established by the company.Meets quality and deadline standards by the effective use of job scheduling practices.Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.Provides training on workflow and machine operations when necessary.Ensures the quality of operations for the shift by assisting in the achievement of goals in Audit and Deadline compliance.Increases employee retention by achieving turnover and average tenure goals.Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work.Improves the quality of operations and consistency by implementing company performance and operation procedures.Ensures that the location is properly staffed by matching employee skills and equipment with production demands.Facilitates resolution of issues concerning pricing, orders-in, and invoicing by interacting with and communicating to the sales department.Motivates employees and recognizes their accomplishments in a timely manner.Clearly communicates job expectations and consequences to employees by training, cross-training, coaching, counseling, directing, and evaluating the work of subordinates to increase their work output and quality.Completes site reports and other paperwork as necessary.Performs other duties as assigned.QUALIFICATIONS (Education, Experience and Certifications)Typically Requires:High school diploma or GED is required.3+ years of experience in a related field is required.Experience in delivering classroom and/or informal training sessions is required.Experience in the operation of the most advanced machines, performing complex jobs, is required.KNOWLEDGE, SKILLS AND ABILITIESAbility to set goals by defining and prioritizing specific, realistic objectives.Proficient PC skills, utilizing standard business software applications, are required.Ability to remain updated on current technology and trends in the marketplace by reading relevant journals, magazines, and newspapers.WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDSTypically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.Some physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, or similar activities, as well as lifting or moving items weighing up to 50 lbs.Moderate dexterity is required, with regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.