**POSITION PROFILE** Provides exceptional service within a legal office/environment by greeting and assisting all visitors and answering incoming calls for the customer/business. Performs necessary administrative duties while maintaining utmost professionalism and a willingness to assist legal customers, including law partners, paralegals, and legal administrative assistants, with value-added services. **Job Duties and Responsibilities** + **Meets and greets** all visitors and employees to the firm, providing a professional welcome and going above and beyond in service. + **Schedules meeting rooms** , ensuring that each conference room is equipped with necessary supplies, beverages, and video conferencing tools prior to client meetings. + **Answers incoming telephone calls** to the firm, following firm/Ricoh phone etiquette expectations and ensuring professional communication. + **Engages in company and community service** events or firm initiatives and philanthropies. + **Performs light clerical/administrative duties** , including: + A broad range of clerical tasks requiring knowledge of legal procedures and terminology. + Preparing documents, maintaining files and calendars, and scheduling appointments and meetings. + Drafting legal documents and correspondence from dictated text as required. + Managing calendars and assisting in meeting deadlines. + **Maintains an organized workspace** and provides light housekeeping duties. + **Delivers "value-added" services** as approved by Site Manager/Supervisor. + **Builds professional relationships** with clients and employees within the firm. + **Educates themselves** on firm culture, key personnel, and their roles, assimilating into the culture. + **Understands firm culture** and expectations regarding greeting clients and visitors. + **Maintains proper visitor and guest security procedures** as outlined by Ricoh and the firm. + **Monitors the whereabouts** of attorneys and staff to appropriately handle calls, visitors, and questions. + **Serves as firm concierge** , familiarizing themselves with the area, including restaurants and coffee houses. + **Maintains professional appearance** and cleanliness of the firm lobby. + **Orders supplies as necessary** and organizes the supply room and closets. + **Performs light hospitality tasks** when needed, such as providing coffee, water, and ordering food and drinks. + **Assists with tracking customer property** , including ID badges and company directories. + **Performs other duties as assigned.** **QUALIFICATIONS (Education, Experience, and Certifications)** + **Typically Required:** + High school diploma required. + Three (3) years of related business experience preferred, with a strong preference for administrative and switchboard experience in a law firm/legal environment. + Associate Degree or Bachelor's degree preferred. **KNOWLEDGE, SKILLS, AND ABILITIES** + Proficient in MS Office Suite, particularly Word and Excel. + Excellent customer service skills and detail-oriented. + Ability to handle multiple tasks simultaneously. + Demonstrated organizational and communication skills. + Professional competency. + Ability to work with technical equipment. **WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS** + Typically an office environment with adequate lighting and ventilation, with a normal range of temperature and noise levels. + Work assignments are diversified, requiring interpretation, comprehension, and application of complex material, data, and instructions. + Some physical effort is required; work is mostly sedentary but may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files, small parts). + Moderate dexterity required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran