Job Duties and Responsibilities

LEGAL ENVIRONMENT JOB RESPONSIBILITIES

Possess a legal background to understand client matter workflow, including: Chargebacks to the firm and/or clients for work, supplies, hours, etc. Familiarity with legal technologies and software, such as document management systems and cost recovery/chargeback systems (e.g., Copitrak/Equitrac). Understanding of legal records management processes. Knowledge of processes and documents, such as closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, and court systems, including proper delivery of documents. Assist with scheduling equipment, labor, and supplies for offsite trials.

OTHER DUTIES AND RESPONSIBILITIES

Responsible for effective implementation and management of the RICOH Service Excellence methodology. Functions as a working supervisor, assisting in daily tasks and operations per the customer contract. Handles formal daily contact with the customer. Manages highly confidential documents that may be time-sensitive. Provides quality work due to the sensitive nature of documents and projects required in a legal environment. Understands the law firm structure and hierarchy while providing professional support to firm associates (legal secretaries, project managers, paralegals, associates, and partners). Ensures job accuracy on project work that requires expedient turnaround and tight deadlines. Provides training on workflow and machine operations when necessary. Ensures payroll accuracy by overseeing and correcting all time clock punches. Achieves shift profitability by effectively supervising labor, materials, and supplies. Operates shifts and maintains work quality to comply with audits and deadlines. Meets quality and deadline standards by effectively using job scheduling practices. Maintains efficient workflow by holding direct reports accountable for quality and efficiency. Facilitates resolution of issues concerning pricing, orders, and invoicing. Ensures all direct reports execute objectives using tools such as developmental plans, ninety (90) day plans, and regular performance reviews. Posts reports showing productivity, quality, and deadline results. Maintains positive internal relationships with department employees through professional communication. Completes site reports and other paperwork accurately and on time. Completes month-end management reports. Assists the account manager with reviewing monthly financial reporting. Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Requires a high school diploma or GED and 2+ years of experience in a related field. Minimum of 2 years' experience in the legal industry is strongly preferred. Preferred experience with different types of law and departments, such as criminal, civil, corporate, real estate, bankruptcy, intellectual property, etc. Preferred proficiency in programs such as Word, Excel, PowerPoint, Adobe (PDF), and legal software. Preferred experience in delivering classroom and/or informal training sessions. Preferred experience in operating advanced machinery and performing complex jobs.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong organizational skills. Ability to effectively set goals, lead, and train employees. Good technical skills with the ability to use complex machinery. Ability to stay updated on current technology and trends in the marketplace through relevant journals, magazines, and newspapers.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels. Work assignments are diversified, requiring interpretation, comprehension, and application of complex material, data, and instructions. Some physical effort is required; work is mostly sedentary but may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 lbs. (e.g., papers, books, files). Moderate dexterity required for regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.