Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. Your Role and Responsibilities This role will support the VP, Legal Operations in driving business initiatives aligned to the long-term strategic agenda of IBM Legal & Regulatory Affairs. The ideal candidate will possess a strong understanding of strategic implementation, communications, and change management principles to drive results. Key Responsibilities: Business Transformation * Conduct comprehensive assessments of current legal department processes to identify inefficiencies and areas for improvement. * Collaborate with cross-functional teams to design and implement new workflows and processes that enhance service delivery and reduce turnaround times. * Partner with the Legal Technology Product Owner to integrate technology solutions that streamline operations, such as document management systems and case management software. * Establish key performance indicators (KPIs) to measure the success of transformation initiatives and provide regular reports to the Chief Legal Officer. Change Management * Develop and execute change management strategies that align with organizational goals and ensure stakeholder buy-in. * Create and maintain a change management toolkit, including templates, tools, and resources to support ongoing initiatives. * Facilitate workshops and training sessions to equip team members with the skills and knowledge needed to adapt to new processes and tools. * Act as a change ambassador, promoting a culture of adaptability and resilience within the legal department. Commercial Operations * Build relationships with internal organizations (Finance, IBM Sales, IBM M&A) to build a commercial strategy for legal technology. Collaborate closely to ensure strategies are aligned and support revenue growth initiatives. * Lead the planning and execution of key commercial projects, ensuring alignment with business objectives and timely delivery. Identify potential risks associated with projects and develop mitigation strategies to minimize impact on business operations. Regularly evaluate project outcomes and performance against established goals, making adjustments as necessary to drive success. * Establish and monitor KPIs to assess sales and marketing performance, providing actionable insights to stakeholders. * Develop an externally-facing legal operations thought leadership strategy, partnering with IBM Communications to develop engaging content for various external communication channels. Required Technical and Professional Expertise * Bachelor's degree in Business Administration, Organizational Development, or a related field (Master's preferred). * Proven experience in business transformation, change management, or related roles, preferably within a legal or professional services environment. * Excellent communication skills, both written and verbal, with the ability to present complex information clearly. * Demonstrated ability to build relationships and work collaboratively with diverse teams. * Strong analytical and problem-solving skills, with a focus on results. Preferred Technical and Professional Expertise * Proven experience in commercial operations, sales operations, or business management. * Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Excel, CRM systems, BI tools) * Strong understanding of change management methodologies (e.g., ADKAR, Kotter's 8-Step Process). About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers. Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being. - Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs. - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law. - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals. - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.