Summary:

Lending Operations Oversight and Control Reviewer position will work with internal staff of Freedom Wholesale and Retail Call Center channels. The scope includes acting as the central point of contact for all Quality Control and Audit groups who review and report operational deficiencies for the Call Center and Wholesale channels.

Essential Job Duties and Responsibilities:

Assists with facilitating the Manager Quality Assurance process and reports results to Lending Operations senior/executive leadership. This includes ensuring that each work step within each of the processes that may be encompassed in any QC review or Audit is contained within the respective checklist in the Manager QA portal.

Assists with reviews, responses and resolution of all Lending Operations audits that are performed by Internal and External sources.

Monitor inbox for Compliance Ease and TRID Monitor fails to review and resolve or provide feedback to staff regarding any input errors made.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Ability to work overtime during high volume.

Must have ability to recognize and act on changing priorities.

Current TRID and Compliance related requirements and Controls.

Knowledge of Microsoft Office/Outlook, Lakewood (or other production LOS), Imaging/Paperless Document Processing, strong with Excel.

Client/Service oriented.

Education and/or Experience:

Minimum bachelor’s degree and 2 years’ experience in a mortgage/title processing environment required. An additional 2 years related working experience in lieu of bachelor’s degree acceptable.

Experience in Mortgage Loan Origination including Loan Processing, Credit, Closing and Compliance Operations specifically demonstrated within Retail and TPO (Third Party Origination) lines of business.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Addresses problems that are not immediately evident but typically not complex. Problems are typically within the immediate job area. Problems are typically solved through drawing from standard procedures and basic analysis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.