LensCrafters - Team Lead Date: Apr 22, 2024 Brand: LensCrafters Location: Columbus, OH, US, 43240 _We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry._ _With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world_ GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail + Ensure the LensCrafters team provides unsurpassed Customer Service + Proactive & solution driven, accurate execution & product knowledge + Assists customers with selections, provides recommendations, assists sales associates + Serves as a responsible alternate store key holder While working in Lab, if applicable + Custom fits glasses & precisely place prescription in lenses + Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology + Ensures finished eyewear meets optical standards & customer requirements + Creates a safe working environment for all, demonstrates safe work practices + Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS + HS diploma/GED + Strong optical & retail experience + Knowledge of current optical theory & merchandise + Strong communicator & listener + Strong inter-personal skills + Strong basic math skills + Sales skills + Problem solving ability + Familiarity with cash register, computers & calculators + Leadership & training experience + Edging & mounting experience + Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS + State licensure (if applicable) &/or ABO Certification in non-licensed states + LensCrafters Final Eyewear Inspector Certification + LensCrafters Quality, Fitting & Adjusting Program + Optical machinery/instruments experience + Customer service experience + AccuFit Digital Measurement System certification + Knowledge of current store merchandise & lens options **WHO WE ARE** _We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry._ _With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world_ Apply now GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail + Ensure the LensCrafters team provides unsurpassed Customer Service + Proactive & solution driven, accurate execution & product knowledge + Assists customers with selections, provides recommendations, assists sales associates + Serves as a responsible alternate store key holder While working in Lab, if applicable + Custom fits glasses & precisely place prescription in lenses + Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology + Ensures finished eyewear meets optical standards & customer requirements + Creates a safe working environment for all, demonstrates safe work practices + Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS + HS diploma/GED + Strong optical & retail experience + Knowledge of current optical theory & merchandise + Strong communicator & listener + Strong inter-personal skills + Strong basic math skills + Sales skills + Problem solving ability + Familiarity with cash register, computers & calculators + Leadership & training experience + Edging & mounting experience + Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS + State licensure (if applicable) &/or ABO Certification in non-licensed states + LensCrafters Final Eyewear Inspector Certification + LensCrafters Quality, Fitting & Adjusting Program + Optical machinery/instruments experience + Customer service experience + AccuFit Digital Measurement System certification + Knowledge of current store merchandise & lens options _We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry._ _With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world_ GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results. MAJOR DUTIES AND RESPONSIBILITIES While working in Retail + Ensure the LensCrafters team provides unsurpassed Customer Service + Proactive & solution driven, accurate execution & product knowledge + Assists customers with selections, provides recommendations, assists sales associates + Serves as a responsible alternate store key holder While working in Lab, if applicable + Custom fits glasses & precisely place prescription in lenses + Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology + Ensures finished eyewear meets optical standards & customer requirements + Creates a safe working environment for all, demonstrates safe work practices + Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems BASIC QUALIFICATIONS + HS diploma/GED + Strong optical & retail experience + Knowledge of current optical theory & merchandise + Strong communicator & listener + Strong inter-personal skills + Strong basic math skills + Sales skills + Problem solving ability + Familiarity with cash register, computers & calculators + Leadership & training experience + Edging & mounting experience + Basic optics knowledge & optical measurement experience PREFERRED QUALIFICATIONS + State licensure (if applicable) &/or ABO Certification in non-licensed states + LensCrafters Final Eyewear Inspector Certification + LensCrafters Quality, Fitting & Adjusting Program + Optical machinery/instruments experience + Customer service experience + AccuFit Digital Measurement System certification + Knowledge of current store merchandise & lens options **WHO WE ARE** _We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry._ _With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world_ Apply now **Nearest Major Market:** Columbus **Job Segment:** Retail Sales, Manager, Ophthalmic, Retail, Management, Healthcare