Job Description Insight Global's client is looking for a Level 1-2 Help Desk to join their IT Help Desk team within the printing services industry. You will be responsible for handling the general level 1-2 help desk issues. You will be the first point of contact when an internal employee needs assistance. You will handle tasks such as password resets, deskside services, software updates/installations, and remote troubleshooting for more complex operating system issues. You will be part of a team of 4 and will have escalation points of contact within your team. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3 years of exp in help desk roles, or the equivalent 2+ years of experience Light Active Directory (password resets, group management, etc.) Windows 10/11 General remote troubleshooting experience Experience working with a ticketing system, preferably Jira Ability to handle 20 tickets/day Good communication, positive attitude, high level of customer service Experience with InTune & SCCM Experience in Customer Service roles null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.