General Information Req # WD00077331 Career area: Information Technology Country/Region: Malaysia State: Wilayah Persekutuan Kuala Lumpur City: Kuala Lumpur Date: Monday, January 13, 2025 Working time: Full-time Additional Locations:  * Malaysia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Title: 24 x 7 – L1 Service Management Centre (SMC) Console Support

Reports to: SMC Shift Leader

Job Description: L1 SMC Console Support is responsible for the monitoring of production infrastructure and applications including server, network, storage, backup, database and applications, scheduling job, L1 incident diagnosis, delivered on a full remote basis, running on 12-hour shifts with the team covering 24-by-7.

You will:

Perform L1 smc monitoring for System (Linux/ Windows/ Weblogic/ Database/ Storage/ Network) or Application’s production servers.Perform first level troubleshooting for the required System or Applications to ensure the incident is resolved.Resolve/Close the Incident ticket by updating the relevant information upon successful troubleshooting.Assign Incident Ticket to L2/ L3/ L4 relevant support when Level 1 troubleshooting is failed.Assist or participate in any activities that been assigned by Shift Leader.Assist Change Manager to perform simple change execution on the change ticketPerform batch scheduling monitoring, update, rerun and reportPerform backup monitoring, update, rerun and reportPerform daily health check across all Monitoring tools and report to Tools Administrator for any issues.Prepare daily, weekly, monthly, adhoc report for management review.Supporting Hong Kong clientsWilling to work on shift rotations and standby.
You bring:
Diploma/ Degree holder in Computer Engineering/ Information Technology or related disciplines.2-3 years of experience in IT Field.Experience in tools used for System and Application monitoring (e.g. Sitescope, Whatsup Gold, Solarwinds, ScienceLogic, Helix/ServiceNow ITSM, Quest Foglight, Dynatrace, NagiosXI, BMC Patrol (True Sight) and IBM BigFix) will be an added advantage.Experience in backup system (veeam, veritas, vmware, etc) will be added advantageExperience in System (Linux/Windows/Weblogic/Database/Storage/Network) will be an added advantage.Experience in Control-M for batch scheduling or any equivalent tool on batch scheduling, monitoring of jobs will be an added advantageGood understanding and with passion to learn broad knowledge on IT infrastructure management, network, operation systems and databases.Good problem-solving skills, background analytics, a team attitude and focus on excellent customer service/support.Driven and able to multi-task, strong time management skills and strong team player.Experience in supporting Hong Kong clients is a plus pointRequired Language(s): English, Cantonese, Mandarin#LPS Additional Locations:  * Malaysia * Malaysia