Description The role of the IT Service Center Technician is to complete level 1 tickets. This will include: - Password resets and account activations within active directory - Microsoft application troubleshooting (Outlook, Word, Excel, Intune, etc.) - Windows 11 troubleshooting - Instore technology issues such as POS systems, credit card pin pads, back office computers and printers, instore music - Distribution center hardware like Zebra TC52 scanners All IT service center employees will be required to close a MINIMUM of 30 tickets per day. IT service center technicians will interface with multiple levels of customers - to include standard users, Management, VIP’s and Technical Staff - and will communicate and operate across all support tiers, while providing updates to users regarding the status of issues and requests until resolved. Skills Help desk, Customer service, Service desk, Help desk support, Phone support, Troubleshooting, Active directory, Office 365, Servicenow, Password reset, Technical support, Call center, Windows 10, Remoteaccess, Helpdesk troubleshooting, Ticketing system, Ms office suite, Microsoft office, Windows Top Skills Details Help desk,Customer service,Service desk,Help desk support,Phone support,Troubleshooting,Active directory,Office 365,Servicenow,Password reset,Technical support Additional Skills & Qualifications 1) Experience with MS Authenticator is a plus 2) Any ITIL experience or certifications is a bonus Experience Level Intermediate Level Pay and Benefits The pay range for this position is $16.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Beverly,NJ. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.