Job Description This large municipality is looking to bring in a level 1 helpdesk candidate to help while they have a team member out on leave. The role will be 100% phone support. This person will receive 30-40 calls from users for Windows issues, Active Directory support, log in issues, etc. This candidate should be comfortable supporting users that are onsite and users that are working remote. The goal is to resolve the problem within the first 15 minutes or they will need to escalate to another team. This role will be 100% onsite in downtown Fort Worth. Monday through Friday 8-5pm. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4+ years Experience on a Helpdesk doing phone support and helping remote users trouble shoot technical issues Great Customer Service above all else Experience AD -- password reset, account management, unlocking accounts etc Basic Windows 10 trouble shooting, 99% of environment is windows, Supporting remote workers, VPN, 2FA, BDI null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.