Pay: $23 / Hr

Our Perks: 

Generous PTO plans, sick pay and health benefits Work from home and hybrid model employment Confie enablement fund/ scholarship program I-Care Recognition Program Corporate social responsibility program Diversity, equity and inclusion initiatives Confie Hub and discount programs (Gym Membership)

 

Purpose

Responsible for supporting and helping users with IT issues and associated services

 

Essential Duties & Responsibilities

Serve as the first point of contact within the IT Group to provide technical support to end-users Help users on a day-to-day basis with IT-related issues Repair and troubleshoot PCs Troubleshoot software and network issues Troubleshoot basic Active Directory / Windows Domain issues Perform proactive maintenance on PCs and Printers Configure and install PCs, Printers, and Scanners Perform first-level problem determination and resolution Escalate unresolved issues to appropriate team members Monitor and follow up on outstanding issues and update users on the current status Assist with special projects as needed Consistently meet or exceed requirements/performance criteria

 

Qualifications and Education Requirements

Computer repair and troubleshooting Basic Microsoft Windows/Microsoft Office environment Familiar with Microsoft Active Directory/Microsoft Domain a plus Experience with Asset Management and ITSM Platforms Excellent attitude and interpersonal skills Bachelor's degree in IT and/or related field of study 2+ years troubleshooting software; network issues; maintenance of PCs and printers

 

Preferred Skills

Communicate effectively and professionally with all levels of personnel Detail and customer service-oriented Problem-solving skills to resolve issues Must be willing to work outside normal business hours as needed May travel to different work locations to troubleshoot IT issues

 

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice