Job Description Insight Global is seeking a Level 2 Technician for an IT company based in Crystal Lake, Chicago. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Advanced technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities. * Consulting with clients in-store, over the phone, and on-site at their business or residence to provide the solution(s) that best fits their needs. * Assist in all marketing efforts to promote the business * Have a client first mentality and maintain a positive, empathetic and professional attitude with customers at all times. * Design and implement network infrastructure projects, including LAN, WAN and WiFi solutions. * Perform Data recovery and loss prevention and advanced network installation tasks * Administer Microsoft 365 environments, including user management, security settings and application configuration. * Virus protection and Spyware/Adware removal * Manage and maintain Active Directory and Azure AD environments * PC Hardware and software troubleshooting repair and maintenance * Work with cloud providers such as AWS, Azure, and Google Cloud platforms and be able to implement and support customer solutions * Computer System repair and upgrades and custom builds * Plan and perform productivity suite migrations with minimal downtime and seamless transition for clients * One-on-one training * Conduct security and risk assessments and recommending and implementing solutions * Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage and resolve alerts and issues. Manage a daily workload * Perform technical assessments * Assist in daily management of shop and backup the general manager when needed * Collaborate with Level 1 techs and provide guidance and mentorship for junior level technician(s) We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements * Associate or bachelor's Degree in a technology related field or equivalent experience * 3-5 years of experience with Windows-based PCs (Win7, Win8, Win10 and Win11) and Windows Server ( 2016, 2019 and 2022) * Networking in both residential and commercial environments (this role will be more commercial) * Strong IT field service background and customer service skills * Strong knowledge of PC troubleshooting and repair, both hardware and software/OS * Knowledge of network troubleshooting, wiring, PC troubleshooting (ex. Network+, MCSE, etc.) * Proficiency with peer-to-peer and client/server network configurations and troubleshooting * Must have a valid driver's license and a clean driving record * Microsoft 365 administration and migration * Knowledge of managing and installing and configuring Microsoft server OS and Active Directory * Proficiency with Firewall, Router, Switch installation and configuration * Cloud and virtualization knowledge using Hyper-V, VMWare, and other solutions. Plusses * Knowledge of Mac hardware and MacOS is a plus * CompTIA A+ and or Network+, MSCE or any other relevant certifications * Geek Squad Experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.