Job Description Insight Global's client is looking for a Level One Support specialist to help manage Oracle EBS tickets. You will be responsible for triaging tickets and assigning them to the appropriate support level and ensure all tickets have been received and responded to in a timely manner. It is important in this role to ensure that all procedures are documented correctly and that you are creating standard operating procedures for tickets coming in. You will also be responsible for basic audit reports. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - 2+ years of experience in Help Desk, Level One, etc. roles - Experience managing tickets - Previous experience working with a ticketing system, specifically Jira - Good customer services abilities through Jira, Email, Microsoft Teams, and some calls - Experience with documentation of standard procedures - Oracle EBS experience or previously worked at a company that utilizes Oracle EBS - Experience with Oracle Fusion null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.