Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Administrator is responsible for the performance of the centerrsquos business and operations This includes the provision of high quality of care building and sustaining a culture of safety as evidenced by zero harm The administrator will assure that the center receives top decile patient experience scores The Administrator will accomplish the above through leading and collaborating with all staff the members of the Medical Executive Committee Governing Board and PartnersPosition ResponsibilitiesKey Areas of ResponsibilityEffectively drives and sustains a zero patient harm cultureMaintains center operations in compliance with regulatory requirements and accrediting body standards at all timesAssures the delivery of high quality care that addresses the quadruple aim improve Healthcare population Improving the patient experience Reducing costs Improving care team well beingProactively collaborates with physicians to meet patient needs and exceed patient expectationsOwns and is accountable for organic top line growth via increased volume strategic service line growth new physician recruitment and increasing volume from existing physiciansInitiates develops and maintains strong physician relationships to support top line growth governance boardpartnership interests and trustconfidence in SCA as a preferred partner and management companyLeads mentors and develops a team of clinical and business professionals focused on clinical quality outcomes volume growth drivers labor efficiencies supply chain management and revenue cycle optimization consistent with centerrsquos mission vision and valuesEmotional maturity and ability to create change in an environment where the structure may evolve rapidlyServes as on site personnel director and ensures fair and prompt resolution of teammate complaints grievances and operating problemsWorks as a member of the front desk staff as neededPerform other related duties as requiredResponsible for the centerrsquos PL including managing financial controls and reportingImplements and maintains annual strategic business plans that best serves the partnership and the local market dynamicsEnsures efficient business office operations Provide support including but not limited to Medical Records Credentialing AdmissionsIntake Accounts Payable Billing Collections Insurance Verification Transaction Posting Clinical Logs and other duties as neededSafeguards the Centers assets and ensures that Centers building andor tenant improvements and equipment are maintained in good working order and in compliance with local state and federal regulationsFacility management life safety codes and environment of care requirements and is proactive in managing the facility operationsWorking RelationshipsThis Job Reports To Job Title Kyle Hunchak Director Partnership Integrationhellip but formally this position will report to the LHSC Board of DirectorsJob Titles of HHC positions reporting to this Job No HHC positionshellip the staff of LHSC an HHC joint venture will report to this positionNumber Direct Reports site leads nursing director finance manager front desk lead etcNumber Indirect Reports VariesIf applicable describe nature of supervision of any External vendors contractors affiliate organizations etc LHSC is a joint venture of HHC This position would support this organizationWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the systemPosition SummaryThe Administrator is responsible for the performance of the centerrsquos business and operations This includes the provision of high quality of care building and sustaining a culture of safety as evidenced by zero harm The administrator will assure that the center receives top decile patient experience scores The Administrator will accomplish the above through leading and collaborating with all staff the members of the Medical Executive Committee Governing Board and PartnersPosition ResponsibilitiesKey Areas of ResponsibilityEffectively drives and sustains a zero patient harm cultureMaintains center operations in compliance with regulatory requirements and accrediting body standards at all timesAssures the delivery of high quality care that addresses the quadruple aim improve Healthcare population Improving the patient experience Reducing costs Improving care team well beingProactively collaborates with physicians to meet patient needs and exceed patient expectationsOwns and is accountable for organic top line growth via increased volume strategic service line growth new physician recruitment and increasing volume from existing physiciansInitiates develops and maintains strong physician relationships to support top line growth governance boardpartnership interests and trustconfidence in SCA as a preferred partner and management companyLeads mentors and develops a team of clinical and business professionals focused on clinical quality outcomes volume growth drivers labor efficiencies supply chain management and revenue cycle optimization consistent with centerrsquos mission vision and valuesEmotional maturity and ability to create change in an environment where the structure may evolve rapidlyServes as on site personnel director and ensures fair and prompt resolution of teammate complaints grievances and operating problemsWorks as a member of the front desk staff as neededPerform other related duties as requiredResponsible for the centerrsquos PL including managing financial controls and reportingImplements and maintains annual strategic business plans that best serves the partnership and the local market dynamicsEnsures efficient business office operations Provide support including but not limited to Medical Records Credentialing AdmissionsIntake Accounts Payable Billing Collections Insurance Verification Transaction Posting Clinical Logs and other duties as neededSafeguards the Centers assets and ensures that Centers building andor tenant improvements and equipment are maintained in good working order and in compliance with local state and federal regulationsFacility management life safety codes and environment of care requirements and is proactive in managing the facility operationsWorking RelationshipsThis Job Reports To Job Title Kyle Hunchak Director Partnership Integrationhellip but formally this position will report to the LHSC Board of DirectorsJob Titles of HHC positions reporting to this Job No HHC positionshellip the staff of LHSC an HHC joint venture will report to this positionNumber Direct Reports site leads nursing director finance manager front desk lead etcNumber Indirect Reports VariesIf applicable describe nature of supervision of any External vendors contractors affiliate organizations etc LHSC is a joint venture of HHC This position would support this organizationEducationmiddot Minimum Bachelorrsquos Degree or equivalent work experiencemiddot Preferred Masterrsquos Degree or equivalent work experienceExperiencemiddot Minimumo Experience demonstrating a high level ability to effectively manage and allocate organization resourceso Demonstratable leadership ability relentless follow through effective communication skills both written and verbal and proven ability to interact well with physicians and surgeonsmiddot Preferredo Background in ambulatory or outpatient surgery strongly preferredo years of experience as an administrator in outpatient surgery setting practice or hospital settingo Operational management experience such as budgeting financial management clinical services management credentialing accreditation or similaro Clinical backgroundKnowledge Skills and Ability Requirements middot Ability to prioritize function efficiently and responsibly in emergency situationsmiddot Able to manage the business needs of the center excellent communicator and able to work with multiple teams to accomplish the strategic visionmiddot Able to lift and move pounds able to stand and sit for hour durationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentEducationmiddot Minimum Bachelorrsquos Degree or equivalent work experiencemiddot Preferred Masterrsquos Degree or equivalent work experienceExperiencemiddot Minimumo Experience demonstrating a high level ability to effectively manage and allocate organization resourceso Demonstratable leadership ability relentless follow through effective communication skills both written and verbal and proven ability to interact well with physicians and surgeonsmiddot Preferredo Background in ambulatory or outpatient surgery strongly preferredo years of experience as an administrator in outpatient surgery setting practice or hospital settingo Operational management experience such as budgeting financial management clinical services management credentialing accreditation or similaro Clinical backgroundKnowledge Skills and Ability Requirements middot Ability to prioritize function efficiently and responsibly in emergency situationsmiddot Able to manage the business needs of the center excellent communicator and able to work with multiple teams to accomplish the strategic visionmiddot Able to lift and move pounds able to stand and sit for hour durationsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment