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MV Transportation is seeking a Liability Claims Program Manager to mitigate the organization's exposure to risk by assisting in formulating, developing, and coordinating all claims-related activities, as well as resolving claims through various mitigation techniques. This role will manage the TPA to ensure the proper and efficient handling of claims, gathering data on claims for both record keeping and loss forecasting purposes, and estimating the financial value of claims.

 

This role will focus on the operational effectiveness of claims management strategies. This role reports to the Director of Liability Claims and works with the risk management team to develop the claim program policies, and procedures for: reporting, investigation, and analysis; litigation management; resolution/outcome management; and the delivery of claim information. 

 

Responsibilities include:

 

Liability Incident Reporting Evaluation

Coordinate with operations on accident reporting, video review and follow up investigationManage escalation of Critical Incident Reports

Claim Coordination and Operations Support

Review TPA files for proper set-up, coding and diaryConference calls with claim adjusters for ongoing strategiesReserve/settlement authority within defined levelRecommend litigation avoidance strategiesMonthly reporting of claim activityCorresponding with Operations on claim questionsCoordination of investigation details from operations as neededSpecial projects as needed 

TPA Management

Conduct regular claim reviewsEstablish KPI’s for the TPA and report monthly on progress Perform monthly file audits and report on overall audit scoresWeekly one-to-ones with adjusters to discuss files and strategiesMaintain watchlist of serious incidents and monitor for development Reserve/settlement authority within defined levelRecommend litigation avoidance strategies

Executive Team Support

Provide MV’s Executive Team with reports capturing claim trends Present high exposure claims to MV’s Executive Team for strategic planning

Liability Litigation Management

Manage an inventory of large loss and litigated filesParticipate in litigation strategy callsReview and ensure litigation plans are updated regularly by defense counselAttend and participate in mediations as necessaryAssist with small claim suits when venue does not allow attorney involvementCoordinating distribution of litigation service papersSubpoena researchDiscus files with excess carriers as necessaryDiscovery request coordination as necessaryMaintain mediation and trial calendar 

Talent Requirements:

10+ years’ experience with complex liability claims and or litigation at a TPA or risk management departmentTwo (2)+ years' experience managing a team of liability adjustersCurrent liability adjuster license requiredBachelor’s Degree, Associate in Claims (AIC), Associate in Risk Management (ARM) or other claims, risk, or legal certifications preferred

 

MV Transportation is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.   

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.  

 

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