Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
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Liability Utilities Adjuster

Have a front row seat at the human side of insurance

Job Location: London/Southeast EnglandJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Liability Field Adjusters to work in the London/Southeast England area

Liability Claims Services seeks a professional, well-organized, and dedicated individual for the role of Liability Utilities Adjuster in the London/Southeast area.

The Utilities sector is a dynamic and growing part of Sedgwick’s liability business. Your responsibilities will include undertaking visits, managing your own claims, handling major multi-party incidents, and participating in the out-of-hours rota. The work primarily involves responding to burst water mains but can also include fires, electrical failures, or sewage escapes, often involving multiple claimants.

Due to the unpredictable and urgent nature of the work, you will need to be highly motivated, well-organised, and flexible in your approach, with the ability to handle stressful situations.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

The skills you will have when you apply:

Technical competence on property claims, working towards professional qualifications

Experience of multi-party incident handling preferred

Strong team working and collaboration skills.

Knowledge of insurance law and the ability to interpret policy wording, especially in contract, statute, tort, and civil liability contexts.

Excellent investigation skills and attention to detail.

An understanding of how to work with corporate clients, small businesses, insurers, and brokers.

Influencing skills to gain agreement on proposals, plans, and ideas.

The ability to listen and respond effectively while displaying empathy.

Clear and concise communication skills.

Motivation to provide prompt, efficient, and personalised service to both internal and external customers.

A clean, full driving licence.

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualifications

Fully funded company vehicle or cash in lieu allowance

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Employee assistance programme for employee wellbeing  

Group Income Protection  

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.