Library - FT Reference Support Staff Supervisor (Central Library) Print (https://www.governmentjobs.com/careers/charlottesville/jobs/newprint/4836232) Apply  Library - FT Reference Support Staff Supervisor (Central Library) Salary $37,585.60 Annually Location Charlottesville (22902), VA Job Type Regular Full-Time Job Number 250200006 Department Jefferson-Madison Regional Library Division Branch Operations Opening Date 02/19/2025 Closing Date Continuous Bargaining Unit N/A + Description + Benefits + Questions General Summary Jefferson-Madison Regional Library is seeking candidates to be considered for the position of Support Staff Supervisor for the Central Library who are highly motivated and who support JMRL's Mission Statement to foster personal growth and life-long learning for all by connecting people with ideas, information, and each other. The preferred starting salary for this position is $18.07 hourly ($37,585.60 annually). Starting offer is based on applicable education, experience and internal equity. This is a full-time, non-exempt position which provides excellent benefits including 13 paid holidays, plus paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities. + For a general summary of benefits offered by the City, please click the 'benefits' tab on this posting, or visithttps://www.charlottesville.gov/1047/Employee-Benefits. + The City of Charlottesville manages its own retirement system and does not participate in VRS; however, the City has a Portability Agreement with VRS and there are certain provisions that must be met. If questions pertaining to the Portability Agreement, please contact the City's Benefits Administrator at 434-970-3462. This position performs paraprofessional and supervisory work in the Central Library's Reference Department, providing general reference services on the public services desk and overseeing the work of support staff. Work is performed under the limited direction of the Supervising Reference Librarian or Adult Programming and Reference Services Manager. For more information about the Library and this position please go to: https://www.jmrl.org (https://www.jmrl.org/contact) Note: This job opportunity is advertised with a closing date of "Continuous." If interested in being considered, an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment with candidates who are best qualified. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time. Essential Responsibilities and Duties To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions. The essential functions of the job are not limited to those listed in the job description. The JMRL retains the discretion to add to or change the duties of the position at any time. Duties may vary based on assigned branch: + Provides general reference services to patrons at a public service desk. + Supervises, coaches, trains, motivates, and evaluates the performance of staff and volunteers; interviews, selects, assigns work, and administers disciplinary action to subordinate employees in accordance with established personnel policy and procedures. Establishes professional standards for work quality, quantity, performance, and accountability. + Assists in collection management, evaluating materials for condition, timeliness, usage, etc., Makes recommendations for items to be removed as needed. + May manage and process interlibrary loans (ILL) for locations across JMRL. May maintain procedures manual and trains ILL staff at other branches. Collects and reports monthly statistics. + May plan, promote and conduct high quality library programing. + Assists patrons using computers other library technology and provides technology tutorials. + Answer’s patrons’ questions and makes Readers Advisory recommendations. + Oversees checking in and distribution of mail. + Oversees processing and maintenance of periodicals and newspaper. + Works a flexible schedule that includes days, evenings, and weekends. + May fill in at multiple service desks as needed. + May occasionally serve as department/branch manager in their absence or as needed. + Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time. + Regular and reliable attendance. Other Duties: + Performs additional duties to support operational requirements as apparent or assigned. Education, Experience and Skills Education and Experience: Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education. + Bachelor’s degree and supervisory experience, including evaluating, hiring, disciplining, and scheduling. OR + Associate’s degree and 2 years of supervisory experience, including evaluating, hiring, disciplining and scheduling. OR + High School diploma or GED, and 4 years of supervisory experience, including evaluating, hiring, disciplining, and scheduling. OR + An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above. Preferred: + Knowledge of library practices, particularly shelving. + Previous library experience. Certifications/Licenses/Other Requirements: + Required to successfully pass a pre-employment background check. KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS: Job Knowledge: + Knowledge of computer applications and Internet searching skills. + Knowledge of and ability to use library's print, electronic resources, and other library equipment. + Knowledge of and ability to follow library policies and procedures associated with public services such as the Internet, meeting rooms, displays, food and cell phone use, etc. Reading: + Intermediate: Ability to read and understand written materials such as newspapers, technical journals, multi-step instruction manuals, and reference materials. Writing: + Intermediate: Ability to write reports, prepare materials such as business letters, explanations, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math: + Intermediate: Ability to work with and understand number systems; simple formulas, practical application of fractions, percentages, ratios/proportions, and measurement. Communication Skills: + Intermediate: Provide and receive complex information. May include interactions that involve stressful, negative situations requiring significant tact and the ability to diffuse aggressive behavior and reach consensus. Elements of persuasion may be necessary to gain cooperation and understanding. Establishes and maintains effective working relationships with JMRL staff, leaders, and the public. Independence and Decision-Making: + Requires Limited Direction: Normally completes work according to their own judgment, requesting supervisory assistance occasionally. Manages special projects with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically. Technical Skills: + Skilled: Comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the assigned and apparent job responsibilities. Intermediate skill in Microsoft Office applications and/or departmental software. Fiscal Responsibilities: + No budgetary/fiscal responsibilities. Supervisory Responsibilities: + Supervises and monitors performance for a regular group of employees or department. Provides input on hiring, discipline, work objectives/goals, performance evaluation and work assignments. Other Characteristics: + Strong public service orientation. + Frequent change of tasks. + Performs multiple tasks simultaneously. + May require dealing with angry, frustrated and/or upset individuals. Physical Conditions & Additional Information Physical Demands: + Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. + Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying. + Must be able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. + Ability to observe details at close range (within a few feet of the observer). Machines, Tools, Equipment, Software and Hardware: + Typically requires use of standard office equipment and telephone, and related software and hardware, uses book trucks, carts and bins and any other equipment as appropriate or as assigned. Work Environment: + Work is performed in office environment where there may be exposure to computer screen for extended periods of time, monitor glare and dust. + The noise level in the work environment is usually quiet. The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state or local laws. The City is dedicated to this with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment. Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources at (434) 970-3490 or hr@charlottesville.gov. The City of Charlottesville conducts job related background checks, reference checks, and pre-employment drug tests, in accordance with federal, state, and local law, of applicants who reach the final stages of the employment selection process. The City’s policy has not changed because of the decriminalization of marijuana in the Commonwealth of Virginia. Marijuana remains an illegal drug under federal law, and it continues to be a violation of the US Department of Transportation regulations and the City’s policy prohibiting employees from testing positive for marijuana. SUMMARY OF EMPLOYEE BENEFITS Updated July 1, 2022 Benefits cited represent those for regular 40-hour employees and may differ for Management Level, Part-Time, and/or Library positions. Long-term temporary employees are eligible for all benefits except retirement. Interns, temporary, seasonal, substitute, and relief employees are not eligible for benefits. 1. LEAVE: + Vacation: + 3.09 hours accrued biweekly -- 0 - <3 years + 3.85 hours accrued biweekly -- 3 - <5 years + 4.62 hours accrued biweekly -- 5 - <10 years + 5.40 hours accrued biweekly -- 10 - <15 years + 6.16 hours accrued biweekly -- 15 - <20 years + 6.93 hours accrued biweekly -- 20 - <25 years + 7.70 hours accrued biweekly -- 25+ years + Sick: + 4.62 hours per biweekly pay period, approximately 120 hours a years, no limit on accumulation + Holidays: + 14 paid holidays per calendar year (13 observed and 1 floating) 2. INSURANCE: + Aetna Medical – + Choose from three options with different premiums and levels of coverage and coverage is effective on the first of the month following date of hire: + HMO: $0 premium for employee only coverage + POS 1: Employee-only premium of $36.28 per biweekly pay + POS 2: Employee-only premium of $13.02 per biweekly pay + (Dependent coverage is available but the cost of the premium is not subsidized.) + Prescription Card ($10 generic, $30 lower cost name brand, $55 higher cost name brand) + Mail Order Maintenance Prescription Drug Program ($20 generic, $60 lower cost name brand, $110 higher cost brand) + Dental (Delta Dental) + No cost for employee only coverage. Dependent coverage is available but the cost of the premium is not subsidized. + Diagnosis and Preventive -- 100% of allowable charge; Basic Dental Care - 80%; Major Dental Care - 50% + Primary -- $50 deductible, 80/20 + Prosthetic & Complex Restorative -- $50 deductible, 50/50 + $1,500 maximum annual benefit + $1,000 Orthodontic Benefit + MetLife Vision Plan: Optional + Employee only coverage: $2.50 bi-weekly; Dependent coverage also available at differing rates. + Eye health exam, dilatation, prescription and refraction of glasses covered after $10 co-pay; + $130 allowance for frames, after co-pay, plus additional discounts where accepted. + Life: + Two times annual salary (paid by the City) + Optional supplemental life available for employee, spouse, dependents (paid by employee) + AFLAC: Optional + Cancer/accident/short term disability/intensive care insurance (paid by employee) + Long Term Disability + Protection from income loss due to long-term illness or injury (paid by the City) 3. RETIREMENT: The City of Charlottesville manages its own retirement system and does not participate in VRS, however the City has a Portability Agreement with VRS. There are certain provisions that must be met and the portability request must be executed within 18 months of vesting in the City's Plan. + Pension: + Choose from two options: + A Defined Benefit Pension plan pays a monthly benefit in retirement using a defined formula based on the employee's earnings history, tenure of service, and age. Our plan has a 5 year vesting period and an employee contribution of 5% of salary. + A Defined Contribution 401a plan in which fixed contributions are paid into an individual's account by the employer, the contributions are invested, returns (positive or negative) are credited to the account, and the account balance is used to provide retirement benefits. The vesting schedule for our 401a plan is 33% after one year of service, 67% after two years of service, and 100% after three years of service. There is no required contribution from salary. (Note that: the Defined Contribution retirement plan is the only plan available for Library employees) + Supplemental: + Deferred Compensation (457) - employee contribution 4. OTHER BENEFITS: + Flexible Spending Accounts: + Health Care Expenses + Dependent Care Expenses + Parking/Mass Transit Expenses + Parking Subsidy of $50 per month + Wellness Programs: + Gym Reimbursement Program + Monthly On-Site Nurse and Annual Flu Shots + Health Screenings and Fairs, Education Sessions, & Weekly Fitness Classes + Weight Watchers at Work + Bike Commuter Program: + Reimbursement of up to $20 per month for reasonable bike commuting expenses + Employee Assistance Program: + A variety of confidential, personal professional services for you and your family available 24 hours a day. + Tuition Reimbursement Program: + Up to $1,500 for undergraduate OR Up to $3,000 for graduate level tuition per fiscal year per employee. 01 Select the statement below that best represents your education, experience, and skills. + I have at minimum a Bachelor’s degree and supervisory experience, including evaluating, hiring, disciplining, and scheduling. + I have at minimum an Associate’s degree and 2 years of supervisory experience, including evaluating, hiring, disciplining and scheduling. + I have at minimum a High School diploma or GED, and 4 years of supervisory experience, including evaluating, hiring, disciplining, and scheduling. + I have an equivalent combination of education and experience may be considered in lieu of the specific requirements listed above. + None of the above. 02 Briefly describe your familiarity with and knowledge of library practices, including shelving. If none, please write "none". 03 Briefly describe your previous library experience. If none, please write "none". 04 To be considered, qualifying education and experience, including City of Charlottesville employment, must be clearly documented in the education, work history, and additional information sections of the employment application. Resumes can be attached but should not be used as a substitute for the required information on the application. I understand that an attached resume may not be accepted in place of a completed employment application and that my qualifications should be stated on the employment application itself. + Yes + No 05 I certify that the information above is true and correct, and I certify that it can be verified with reference to the information in my basic application. I understand that my application may be rejected if the responses to supplemental questions do not match my basic application. + Yes + No Required Question Employer City of Charlottesville Address P. O. Box 911 605 East Main Street Charlottesville, Virginia, 22902 Phone (434) 970-3490 Website http://www.charlottesville.gov/jobs