Summary This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); NSF Dahlgren. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers. Responsibilities Library Front Desk / Customer Service Support (75%) Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities. Registers library users so that these patrons may borrow library materials. Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software. Removes items from the book drop daily and clears these items from patron accounts. Reports high circulation items which are in poor condition or missing to supervisor. Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution. Completes weekly, monthly and quarterly program and collection usage reports. Assists with processing interlibrary loan requests. Re-shelves new and returned library materials. Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials. Assists with collection weeding projects. Assists with patron computer usage and troubleshoots minor hardware and software issues. Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices. Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons. Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons. Maintains library book displays. Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples). Maintain knowledge of other program's point of service for library program in a collocated areas, ensuring patrons receive assistance from all MWR front desk team members. Sorts mail and checks magazines and newspapers as necessary. Informs leadership and library teammates when supplies are getting low and need reordering. Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming. Completes required military and library trainings on time. Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts. Library Program Support (25%) Assists library programmers with program preparations to include craft and decoration preparations. Assists library programmers with program execution to include set-up, tear-down, and presentation support. Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions. Researches current library program trends and recommends popular library programs to library leadership. Requirements Conditions of Employment Qualifications Knowledge of basic service operations for libraries. Knowledge of Navy MWR Library's mission. Knowledge of other MWR programs and their purpose. Knowledge of front desk library operations that include library circulations. Knowledge of technology devices and software applications. Skill in providing excellent customer service. Skill in the use of technology devices and software applications to include Microsoft Office applications. Skill in typing. Skill in reading comprehension and basic math. Skill in public speaking. Ability to work independently and as part of a team. Ability to communicate both orally and in writing. Education Additional Information Salary is dependent on experience and/or education. Some positions have special requirements.Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/.