1. Provide and assist with product information necessary for retailers and distributors set up.

2. Handle customer service queries by troubleshooting problems and responding to end user questions and claims.

3. Manages day to day activities with little to no managerial supervision.

4. Maintain weekly and monthly schedules, organizing and prioritizing tasks as appropriate and accomplishing tasks in a timely manner.

5. Cooperate with other employees to accomplish mutual goals and promote a productive, professional, and respectful work environment.

6. Perform other business-related duties as requested by direct supervisors to support company operations.

7. Assists in managing licensing accounts through product and packaging submissions, product proposals and approvals, royalty reporting and forecasting.

8. Translates packaging, manuals, websites, and other materials from Japanese to English. Double checks work and ensures accuracy and fluency.

9. Checks and edits packaging data for translation accuracy, guideline accuracy, legal accuracy, layout and design accuracy, and other requirements.

10. Performs interpretation as needed.