life insurance customer support. + des moines , iowa + posted september 10, 2024 **job details** summary + $24 - $25 per hour + temp to perm + high school + category office and administrative support occupations + referenceAB_4605023 job details We are seeking a dedicated Customer Support Specialist to join the team of a top 60 life insurance company, established in 1911, and servicing 48 states in the US! If you are looking for that career opportunity to skyrocket your career, have industry experience, and want to join us in making a positive impact on individuals' lives, at a company you can trust, check out these details! + Hours are M-F 8am to 4:30pm CST + $25/hour + Downtown Des Moines, IA with free parking! + Long term contract with conversion to a permanent emplyoee based on performance and attendance! Contact us today! salary: $24 - $25 per hour shift: First work hours: 8 AM - 4:30 PM education: High School Responsibilities We are seeking a dedicated Customer Support Specialist to join the team of a top 60 life insurance company, established in 1911, and servicing 48 states in the US! If you have industry experience and want to join us in making a positive impact on individuals' lives, at a company you can trust, check out these details! Hours are M-F 8am to 4:30pm CST Overview: + Job Title: Customer Support Representative + Location: Downtown Des Moines, IA 50309 + Parking: Free + Environment: 100% in office + Pay Rate: $25/hour + Duration: Long term contract with conversion to a permanent position based on job performance and attendance. + Full benefits package upon conversion + Opportunities for advancement + Large company with a small team feel Daily Responsibilities: + Responding to agents, and policy holders + Performing policy transactions + Processing service requests, and changes to policies + Sending out various documentation with appropriate research + Collaborate with team on how to improve processes, and increase customer satisfaction + Incoming calls on average 30 phone calls a daily + Properly documenting all interactions Education: High School Diploma or Equivalent Required, Associates preferred. Please forward your resumes to lisa.thill@randstadusa.com with "Customer Support DSM" in the subject line and please fill out this google form https://forms.gle/Sq4ApwkT7TkZQ3gZ8 for consideration! The essential functions of this role include: + working in a smoke free environment Skills + Basic Software Skills + Follow-up + Active Listening + Telephone Etiquette + Empathy + Adapting to Change + CRM + Typing Skills + Customer Service + Basic Computer Skills + Verbal Communication + Responsiveness + Analytical Thinking + Client Service + Customer Relations + Customer support + Customer Relationship Management + Written Communication + Life Insurance Policies (2 years of experience is required) Qualifications + Years of experience: 2 years + Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. **get in touch** we are here to help you with your questions. LT **lisa thill** + lisa.thill@randstadusa.com