At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Responsible for providing exceptionally enjoyable and safe pool experience for resort guests commensurate with the demands and expectations of a four-star hotel.  Directs the provision of pool services, including towel issuance and inventory control. Maintains the cleanliness and physical appearance of pool area.

Essential Functions and Responsibilities

Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards

Supervises day-to-day operations

Assists in evaluation of changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.

Assists in maintaining proper positioning, visibility and condition of all pool safety and rescue equipment

Coordinates welcoming of all guest upon arrival at pool area and the immediate provision of towels

Supervises the ongoing issuance and inventory or pool towels

Supervises the provision of chilled towels and water spray bottles

Supervises the provision of complimentary drinking water for pool guests

Supervises the provision of misting service

Supervises all guest pool activities

Supervises set-up and tear down required for all poolside functions

Supervises the provision of recreational items and equipment

Supervises the cleaning, maintenance and placement of pool furniture

Supervises the monitoring of guests leaving the pool area and the picking up of all dirty towels and garbage and the repositioning of chairs

Turns in lost and found items throughout shift according to hotel procedures

Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels.

Attends all departmental meetings as scheduled

Monitors timely logging and submittal to Security of all lost and found items

Supervises all cabana operations

Assist in preparing weekly schedules

Conducts daily walk through of both Fitness Center and Kids Camp

Coordinates and executes daily activities

Training, spot check , coach all new Team Members to optimum performance

Other duties as assigned

Supportive Functions and Responsibilities

Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards

Notifies appropriate individuals fully and completely of all problems and unusual matters of significance

Is polite, friendly, and helpful to guests, management, employees

Attends appropriate hotel meetings and training sessions

Promotes and applies teamwork skills at all times

Executes emergency standards in accordance with hotel standards

Complies with safety regulations policies and procedures

Complies with hotel department standards, policies and rules

Remains current with hotel information and changes

Maintains cleanliness and excellent condition of equipment and work area

Qualifications:

Excellent guest service skills

Excellent oral/written communication skills

Ability to lift 40 lbs. and pull/push 100 lbs

Able to work a flexible schedule, including weekends and holidays

Environment and Physical Requirements:   

The physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Works in outside weather conditions

Works in wet/humid non-weather conditions

Works in extreme heat/cold non-weather conditions

Regularly walking, standing, bending, squatting, speaking, hearing, seeing and normal written communication

Frequently climbing, twisting, lifting, reaching above shoulder

Occasionally sitting

Education: 

High school degree

Experience: 

Minimum one year Supervisory experience preferred

Licenses or Certificates: 

CPR/First Aid certified preferred