Role Summary:
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities & Requirements:

Order processing and acceptance

Prepare cost estimates minus discounts according to specifications

Schedule orders

Prepare quotations for standard products according to predefined lists

Read and evaluate customer specifications and customer requirement documents

Compile technical and commercial offer documents

Build and maintain strong customer relationships

Support customers during site visits

Process customer complaints

Find, develop and implement technical solutions for special problems

Coordinate with internal and external customers effectively

Establish safe and proper work area and follow all safety requirements

Perform in-house and on-site repairs and service activities

Provide technical support and training as needed

Other duties as assigned

Preferred Experience / Skills:

Strong verbal and written communication skills

Organized and efficient

Proficient in Microsoft Office, including Word

SAP knowledge in SD;MM;PP

Able to work well with a team

Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus

Experience serving customers in oil & gas, power, chemical, water and other general industries

Ability to reprioritize daily while still producing deliverables

Willingness to travel as needed to customer sites

BS or BA Degree in relevant field and 3-5 years relevant experience