Liquor Store Assistant Manager 1 - South 69th St., Upper Darby Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4715475) Apply  Liquor Store Assistant Manager 1 - South 69th St., Upper Darby Salary $44,166.00 - $61,379.00 Annually Location Delaware County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2024-11513-02140 Department Liquor Control Board Division LC Str 2302 Opening Date 11/05/2024 Closing Date 11/19/2024 11:59 PM Eastern Job Code 02140 Position Number 00080567 Union ISSU Bargaining Unit M2 Pay Group LS08 Bureau / Division Code 2302 Bureau / Division Regional Operations Worksite Address 128 South 69th Street City Upper Darby, Pennsylvania Zip Code 19082 Contact Name Tracey Davis Contact Phone 717.772.3660 Contact Email trdavis@pa.gov + Description + Benefits + Questions THE POSITION Do you have experience overseeing sales activities and providing friendly and enthusiastic customer service? The Pennsylvania Liquor Control Board (PLCB) is looking for a motivated Liquor Store Assistant Manager 1 to play a critical role in supporting the overall operations in the fast-paced environment of our Fine Wine & Good Spirits store. You will work closely with the Manager to ensure smooth day-to-day operations and provide exceptional customer service to our customers. Join the Liquor Control Board where your possibilities are endless! DESCRIPTION OF WORK Employees in this job supervise, manage, and direct activities in state-owned Fine Wine & Good Spirits stores. Assistant managers supervise a shift, participating in a variety of sales activities including receiving shipments, stocking products, and provide excellent service to all customers in a clean and safe store environment. Throughout operations, Assistant Managers will assign and inspect the work of Liquor Store employees and instruct employees in the proper application of policies and procedures. Assistant Managers assist General Managers, who are accountable for the entire store operation which includes sales, store maintenance, merchandise and cash accounting, maintenance of records and all related functions. Work Schedule and Additional Information: + Full-time employment. Scheduled hours will be equal to 75 hours biweekly. + Work hours vary between 7:00 AM and 10:00 PM, Sunday - Saturday. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year as a Liquor Store Clerk 2; or + Two years as a Liquor Store Clerk 1 or an Intermittent Liquor Store Clerk; or + One year of lead retail sales work. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store Clerk 2 for one or more years full-time? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 Have you been employed by the Commonwealth of Pennsylvania as a Liquor Store Clerk 1 or an Intermittent Liquor Store Clerk for two or more years full-time? + Yes + No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 Do you possess one or more years of full-time lead or supervisory retail sales experience? + Yes + No 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 07 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. + Yes 08 WORK BEHAVIOR 1 - RETAIL LEAD WORK/TRAINING Plan, schedule, and assign work to employees considering shift, number of available staff, skill levels, and time available for performance of tasks. Monitor employees' work assignments and make adjustments by prioritizing and delegating specific assignments to ensure work is completed. Determine training needs and conduct on-the-job training in all aspects of store management as needed for lower-level positions. Select the learning experience necessary to meet training objectives, and decide on the length and intensity of the training. Definition foraspects of store management: enforcing safety measures, adhering to policies and procedures, conducting inventory processes, operating cash register/point-of-sale system, and handling exchanges/special orders/gift certificates. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience planning, scheduling, assigning, and monitoring the work of other less experienced staff; establishing time frames for completion of work, making adjustments as needed by prioritizing and delegating assignments; AND determining training needs and providing on-the-job-training in ALL aspects of store management as listed above. + B. I have experience assigning, monitoring, and establishing time frames for completion of work to other less experienced staff. I provided on-the-job-training in more than one aspect of store management as listed above. + C. I have experience monitoring and ensuring completion of assigned work of less experienced staff OR providing on-the-job-training to newly hired staff. + D. I have NO experience related to this work behavior. 09 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed. + The job title(s) of the staff to whom you provided on-the-job training. + Your level of responsibility. 10 WORK BEHAVIOR 2 - INVENTORY Monitor inventory levels to ensure adequate supply of stock is maintained at all times. Duties may include performing daily physical/perpetual inventory comparisons to verify accuracy; requisitioning merchandise when supply reaches reorder point; transferring salable merchandise of excessive stock on hand; receiving, verifying, and inspecting inventory shipments; and properly storing inventory considering unit code number, space availability, product rate of sale, date of stock, and safety conditions. Instruct employees in proper inventory procedures including recording damage or shortage, completing forms to account for receipts and expenditures, and forwarding reports to appropriate departments. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience monitoring inventory levels including requisitioning merchandise; transferring salable merchandise of excessive stock on hand; and receiving, verifying, and inspecting inventory shipments. I was responsible for all stages of inventory control operations including adjusting inventory levels based on product demand AND instructing employees in proper inventory procedures. + B. I have experience independently receiving, verifying, and inspecting inventory shipments OR storing inventory. I also instructed employees in proper inventory procedures. + C. I have experience with guidance or assistance from others receiving, verifying, and inspecting inventory shipments OR storing inventory. + D. I have NO experience related to this work behavior. 11 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The experience you have in shipping, receiving, and inventory control operations. + The actual duties you performed. + Your level of responsibility. 12 WORK BEHAVIOR 3 - CUSTOMER SERVICE/EFFECTIVE COMMUNICATION Oversee customer service activities and promote positive public relations by ensuring customers receive prompt and courteous service. This includes listening to customer concerns or complaints; taking appropriate action to resolve service issues; answering customer inquiries concerning products and product-related information; assisting customers in their product selection; and establishing appropriate interactions with customers, superiors, coworkers, and vendors to promote effective store operations. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience providing customer service by listening to customer concerns or complaints; answering customer inquiries; assisting customers in their product selection; AND taking action to resolve service issues. I was responsible for implementing corrective actions to resolve service issues. + B. I have experience providing customer service by listening to customer concerns or complaints, answering customer inquiries, and assisting customers in their product selection. I recommended corrective actions to resolve service issues, but did not have the final authority to carry out these actions. + C. I have experience assisting customers in their product selection OR answering customer inquiries. + D. I have NO experience related to this work behavior. 13 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The level of customer service you provided and, if applicable, the types of customer complaints or issues you have resolved. + Your level of responsibility. 14 WORK BEHAVIOR 4 - POINT-OF-SALE COMPUTER SYSTEM/CASH REGISTER OPERATION Operate a point-of-sale computer system to complete sales and check inventory of merchandise. Reconcile records of sales for sales transactions. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for all permission levels of point-of-sale functions AND reconciling records of sales for ALL cash drawers/sales transactions. + B. I have experience operating a point-of-sale computer system to complete sales and check inventory. I was responsible for reconciling records of MY cash drawer/sales transactions. + C. I have experience operating a cash register that did not have the capability to check or track inventory. I was responsible for reconciling records of my cash drawer/sales transactions. + D. I have NO experience related to this work behavior. 15 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to point-of-sale computer systems, cash register operations, etc. + Your level of responsibility. 16 WORK BEHAVIOR 5 - STANDARD BUSINESS SOFTWARE Operate a standard office computer to send and receive email communications and prepare records and reports concerning store operations and transactions including daily receipts, bank transactions, shipments received, shortages or overages, unsalable merchandise, and merchandise transfers. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience utilizing word processing and spreadsheet software to prepare records and reports, utilizing scheduling software, using a file management system, AND sending and receiving email communications. + B. I have experience utilizing word processing and spreadsheet software to prepare records and reports AND sending and receiving email communications. + C. I have experience using word processing software to write or edit copy OR sending and receiving email communications. + D. I have NO experience related to this work behavior. 17 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The duties you performed, and the technology you used. 18 WORK BEHAVIOR 6 - SECURITY MANAGEMENT Administer and oversee store security procedures (such as checking locks on doors, safes, cash registers, change fund boxes, etc.) to prevent theft by ensuring they are secure and functioning properly. In the event of a breach of security, notify proper authorities and follow recommended procedures to restore security. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience administering and overseeing store security procedures including checking locks on doors, safes, cash registers, change fund boxes, etc. to ensure they were secure and functioning properly. I was responsible for notifying authorities and following procedures to restore security in the event of a breach of security. I was responsible for documentation of all incidents. + B. I have experience in store security procedures including checking locks on doors, safes, cash registers, change fund boxes, etc. to ensure they were secure and functioning properly. Someone else was responsible for initiating procedures to restore security in the event of a breach of security. I provided documentation of incidents as needed. + C. I have experience in store security procedures including maintaining security of my point-of-sale system and cash drawer during my shift. + D. I have NO experience related to this work behavior. 19 In the text box below, describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to store security. + Your level of responsibility. Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov