Details Department: OCS Culture and ABIDESchedule: Full Time/8-Hour Day Shift, Monday-FridayLocation: Remote with about 20% travel
Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

 

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

The Listening Solutions Specialist will be responsible for the technical administration and optimization of Ascension’s associate experience (AX) listening programs, focusing on survey platform management, data analysis, and reporting. This role requires a deep understanding of survey vendor platforms (e.g., Qualtrics), data visualization tools, and employee data integration to deliver actionable insights that improve the associate experience.

 

Core Responsibilities:

 

Technical Administration: Manage and administer Ascension’s AX listening programs within Qualtrics, including survey design, distribution, data collection, and reporting. This includes expertise in features such as advanced survey logic, branching, embedded data, and reporting functionalities.Data Integration and Management: Integrate data from multiple sources to enable targeted analysis and personalized reporting. Maintain data integrity and ensure compliance with data privacy regulations.Dashboard Development and Reporting: Develop and maintain interactive dashboards using data visualization tools to communicate key insights from AX survey data. Generate regular reports on program usage, trends, and key performance indicators.Technical Support and Troubleshooting: Provide technical support to users of AX listening programs, troubleshooting issues related to data access and reporting. Escalate complex issues as needed.Analysis and Interpretation of Survey Results: Analyze AX survey results, identify trends, and communicate findings to key stakeholders in a clear, concise, and actionable manner. Provide data-driven recommendations for improving the associate experience.Collaboration and Consultation: Collaborate with cross-functional teams to understand business needs and translate them into effective survey solutions. Consult with stakeholders on survey design, data interpretation, and action planning.Continuous Improvement: Stay up-to-date on the latest product updates, features, and best practices for survey platforms and data analysis tools. Identify opportunities to improve the efficiency and effectiveness of AX listening programs.
Requirements

Education:

High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Additional Preferences Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Ability to translate complex data into actionable insights.Detail-oriented and organized.Ability to prioritize and manage multiple tasks.Experience working in a fast-paced environment.

 

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Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

 

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

 

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

 

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

 

Pay Non-Discrimination Notice

 

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

 

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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