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Locations:INTL-Sydney

Provide technical support to e-Discovery Project Management teams globally. Manage solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.

Description

Communicate with Project Management teams as well as clients in order to effectively execute tasks throughout the life cycle of a caseTroubleshoot and resolve any tech-related issues; both internally and externallyBe available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needsEffectively organize and handle multiple projects and jobs to ensure deadlines are metEnsure smooth transition of work in any handoffs to other technical support teamsDevelop and utilize strong analytical skills to research potential solutions and determine appropriate course of actionEnsure jobs are completed according to client and industry standards, and that job specifications and deadlines are metPerform other tech-based special projects or duties when requiredWork with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCRCreate custom event handlers and Relativity Scripts to improve workflow

Required Skills

Knowledge of MS Office applications including proficiency in Excel and working knowledge of MS AccessAbility to convey technical processes and terminology into easy to understand languageStrong organizational skillsExcellent customer service skillsStrong written and oral communication skillsAvailable to work overtime, including evenings and weekends as neededAvailable by phone or email when out of the office as neededAbility to work well under pressure and meet tight deadlinesPositive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis

Required Experience and Qualifications

Bachelor’s Degree in related field, such as computer sciences or information management-technology, or equivalent work experience