Location: Bucharest, Romania

The people we all rely on to make the world go round – they rely on Thales.  Thales rely on its employees to invent the future: right here, right now.

Present in Romania for over 40 years, Thales is expanding its presence in the country by growing its Digital capabilities and by developing a Group Engineering Competence Centre (ECC). Operating from Bucharest, Thales delivers solutions in a number of core businesses, from ground transportation, space and defence, to security and aeronautics.
Several professional opportunities have arisen. If you are looking for the solidity of a Global Group that is at the forefront of innovation, but with the agility of a human structure that tailors to the personal development of its employees and allows opportunities for evolution in an international environment, then this is the place for you!

Context:

The uLearn squad (who manages the Thales Group Learning Management System tool “Cornerstone”) needs an Application engineer who will ensure evolutions & integrity of the application inheritance, will provide technical support to the end & Key users.

Mission:

Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role. Provide Technical Support: assist end or key users by addressing technical issues via various channels Like Atlassian (Jira) or ServiceNow (Kiss). Issue troubleshooting, answer queries, and user guidance.Provides expert advice on the application choicesParticipate to functional and technical choices, integration and roll out of solutionsCapitalize knowledge in the knowledge base: Maintain team knowledge & related documentationAgile methodology: Based on scrum, during the sprints review, collaborate with other team members to ensure they fully comprehend the business needs, assess progress, gather feedback, and make necessary adjustments.Driving Change: change management by educating users, creating tutorials, and communicating application updates.

IT Solution:

Cornerstone OnDemand Learning Management System will be the target application to supportAtlassian JiraServiceNow

Prerequisite & Skills:

A degree in Computer Science, Information Technology, or other related degree, or equivalent directly related experience.A minimum of five years technical (IT) exposure/experience in the management of services or applicationsSupport experience and the ability to communicate technical information to non-technical audiencesExperience in Learning Management System / HR system management HTML and javascript programmingExperience in establishing new processes and procedures as well as following those already in place and always looking for improvements.           Preferably experience with Agile and/or Lean methodologies Recommended: ITIL certification and experience with ITIL based operational processes an advantage Application Lifecycle ManagementConfiguration of COTS (Commercial off-the-shelf software)Solution architectureData architectureApplication knowledgeSystem integration & APIs (OAuth)Customer satisfaction & value creationProcess and solution designDigital Risk management

Soft skills: 

Strong customer focus and good time management skillsGood communication skills and interest to work in a global environmentAbility to work in a global team, work independently, structured approach, analytical and technical competenceWillingness to travel occasionally

Languages:

English

Team:

Thales Global Service IS/IT uLearn Squad

Internal Client:

HR & Learning Community

Your Career At Thales:

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:

Room and attention to personal development.Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex SolutionChoose between a technical expertise or a leadership path.Build an international career within a leading Engineering Group.Work for different Thales domains & entities.

Your Immediate Benefits:

24 holiday days a yearBenefit OnlineA good work-life balance which includes flexible working hoursA comprehensive compensation and benefit package including medical coverage & life insuranceHybrid WorkplaceO'Reilly & Udemy Subscription

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!