What will you contribute? This role will report into the head of LMS and be focused on a customer book of work which exceeds 10m in revenue through the North American Region on both the project delivery side and live customer maintenance and support. Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following: Delivery Governance of all North American customers in their onboarding phase Key Escalation Point for LMS Customers in the North America Region (predominantly covering both Canada and North America) Matrix Leadership and work prioritization of the Mexico Operations teams for LMS Management of onshore consultancy and project management resources in North America for the LMS team. End State Process Definition and Design (Project Delivery and Services) Required Experience: C Suite Engagement and Management (5+ Years) Extensive Delivery Experience within the Financial Services Domain (10+ years) Extensive Team Management Experience (10+ years) Understand Complex Lending and Trade Financing Products Deep experience in process definition and management Exposure to ITIL framework and delivery of services within this context Exposure to AGILE and WATERFALL delivery methodologies from an implementation experience Exposure to Audit principles and controls Exposure to Project Delivery and Service Delivery Tools such as JIRA, Service Now and Microsoft Project