Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 455 million tickets sold, over 145,000 events ticketed and more than 12,000 clients in 21 countries.  Live Nation Concerts has become the single largest provider of live entertainment in the world producing nearly 23,000 shows annually for over 2,700 artists in 33 countries.  Artist Nation Management is one of the world’s leading artist management companies, representing approximately 280 artists.  These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 750 brands enabling advertisers to tap into the 59 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.  For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

The Special Events Logistics Manager is responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department. They are to ensure a smooth and efficient process of an event from the SEO to the actual operation of the function. This position works closely with the Special Events Team in contract negotiations and servicing groups while being a liaison between Special Events and Operations team.

Responsibilities:

I.    Essential Functions

Responsible for execution, servicing and detailing of assigned events once booked by the Special Events Department

Provides administrative support and assistance to the Special Events Sales Team

Distribution of all internal and external correspondence

Maintains all departmental files

Assists department team members with Information Systems support

Distribution of all internal and external correspondence

Maintains departmental files.

Assists all department team members with Information Systems support.

Coordinate all aspects of operational set-up and break down of events (equipment needs, rental needs,

and station set-up)

Coordinates with Production department on all production aspects needed for an event

Liaison between client and LN Team Members throughout Event.

Must maintain a neat, clean and well-groomed appearance (specific venue standard)

Conduct Event Pre-Shift with Operations Managers and communicate event specifics at Team Member Pre-Shift

Assures seamless transition for Client from Sales Department to Operations Manager during Event

Handle all aspects of the Special Event once the special event order (SEO) has been distributed

Client interaction; conducts site inspections and walk through with clients as requested by SM/DOS

Assist Sales Manager(s) as requested with special needs by the client

Participate in meetings such as the SEO Meeting and Production Meeting

Due to the nature of the hospitality industry; you may be required to work varying schedules to reflect the business needs of the venue

Maintain files in proper order after the (SEO) has been distributed

II.   Accounting Functions

Process all deposits and payments in a timely manner

Track status of payments made for all events with Sales Mangers

Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager

Verify Deposit / Payments tracking schedules with Sales Manager

Proper execution and completion of all post event paperwork: Party Recap Sheet, Captain’s Report and Receipts

Responsible for proper settlement or payment on night of event with client and entering billing information into POS to generate a final guest check

Manage staff hours to ensure we are not exceeding our budget

Follow up on all accounts receivable and provide monthly update to Director of Sales and Business Manager

III. Staff Functions

Maintain supply of digital and print sales kits and collateral materials

Update sales kit inserts and menus as needed.

Collect and update digital content for event marketing

Generate a competitive analysis report on a quarterly basis

Special projects as assigned by Director of Sales

Distribution of final contracted SEO’s to appropriate parties

Train all staff with regards to the proper techniques and etiquette for service

Produce weekly banquet summary for all events – includes number of team members and their time to scheduled and verify staffing was handled by Operations Manager

Qualifications:

High School Diploma (College Degree preferred)

Minimum one year in a customer service capacity

Working knowledge of computers (Excel, Word, databases)

Basic Mathematical skills

Entry-level knowledge of restaurant and music hall operations, food preparation and restaurant reservation procedures.

Written and verbal communication skills; time management skills.

Ability to prioritize and organize and work in a fast-paced, high volume environment.

If the above description sounds like you and fits your background, apply online at www.livenationentertainment.com/careers to join the Live Nation Entertainment team today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.