Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB We are seeking an Operations Manager to support business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures. Reporting to the General Manager, this individual will be a motivated and experienced member of the Venue Management team. This position exercises overall responsibility for event staff oversight, management over physical plant projects and maintenance, and partners with local leadership to ensure optimal experiences for guests, staff, artist teams, and the community. WHAT THIS ROLE WILL DO + Responsible for managing all aspects of facility operations and maintenance, including but not limited to front of house operations, preventive maintenance, third party contracting, capital projects, limited governmental relationships, staffing, and ongoing venue set-up and tear-down + Work directly with Department Managers to plan for and perform day of show duties + Oversee creation of pre-shift checklists and event schedule and relay information from management directly to crew + Ensure all tasks are handled either personally or through delegation to other crew members when appropriate + Assist in creation and implementation of effective recruiting programs for seasonal event staff + Manage event crew new hire onboarding and training for in-sourced positions ensuring proper onboarding + Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type). + Effectively manage and approve all payroll for in-house departments + Perform opening/running/closing duties according to Live Nation policy + Maintain line of sight/atmosphere control by all staff at all points of guest contact by circulating through work area and reporting or addressing issues encountered + Keep current on, oversee and execute Live Nation policies and standard operating procedures, and effectively communicate them to crew members. Curate non-existent SOPs as necessary + Instruct Security and Guest Services teams on service standards + Understand and assist with HR compliance and communications + Respond to all elevated staff/guest inquiries, concerns and issues + Oversee implementation of artist meet and greet packages, amenities, and VIP programs + Assist with planning and logistics of ancillary sales and seat upgrades + Maintain the security of Back of House areas + Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing crew or other witnesses and attending arbitration hearings when necessary + Oversee the issuing of all venue credentials, business card orders, invoices, etc. + Responsible for all required governmental reports and files + Assists, in coordination with the General Manager, in preparation of annual operations budget. + Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs + Ensure optimum operating condition of all amphitheater equipment + Oversee third party functions including but not limited to traffic & parking, housekeeping, groundskeeping, concessions operations as well as in house functions including but not limited to operations, maintenance, sustainability, merchandise and IT + Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events + Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments. + Implementation and execution of all Live Nation policies, procedures, and programs + Any other reasonable duties as assigned by the general manager and executive management WHAT THIS PERSON WILL BRING + Candidate is a proven leader with strong management and communications skills + Extensive knowledge of venue operations and facility management is required + Minimum two years experience as House/Operations Manager or a comparable role + Experience working with local municipalities, such as police, fire, etc + Must have demonstrated experience managing multiple departments with large volumes of part time, event based employees + Previous experience with labor union contracts and management required + Computers skills, Microsoft Word, Excel and Outlook + Excellent oral and written communication skills are essential + Experience using Workday or timekeeping systems is a plus + Working environment is fast-paced and has a moderate to loud noise level + Ability to lift up to 75 lbs + Flexible Schedule (days/nights, weekends) + Position requires extended periods of prolonged standing, bending, stooping + Tolerance of all cultures, music and art forms BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits: + HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs) + YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets + WEALTH: 401(k) program with company match, Stock Program Reimbursement + FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support + CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings + OTHERS: Volunteer time off, crowdfunding network EQUAL EMPLOYMENT OPPORTUNITY We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis. HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation’s policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation’s health and safety protocols and policies as they change from time to time.