At Service First, our unique values serve as a compass for our actions and are the foundation of our culture. + We promote innovation and are purposefully dynamic in our growth processes. We change, not just for the good of ourselves, but for the good of everyone involved. + We hire people with the ability to think creatively, who use inspiration and imagination to solve problems by looking at them from unexpected perspectives. + We hire people with the ability to question assumptions and offer solutions that seem impossible; take calculated risks; take what might be seen as a problem and turn it into an opportunity; are able to bring paradigm shifts in product, processes or systems because of their thoughts and new ways of thinking; give feasible ideas and not just tangent thoughts. Service First Mortgage is currently hiring for a Loan Officer Associate. The Loan Officer Associate provides assistance to a designated Loan Officer(s) in originating and processing loans. Duties include: + Representing the company in a professional manner and providing an exceptional level of customer service in all interactions and functions of the position + Following up on leads for potential borrowers + Assisting the Loan Officer in pre-qualifying potential borrowers + Coordinating receipt of a complete and accurate loan application package + Communicating effectively and quickly to all parties, both internally and externally, about timelines and expectations to ensure all loans close on time + Following up with borrowers for items needed for loan submission + Execution of disclosures and submission of loan file for processing + Manage the Loan Officer(s) calendar, including follow-up, appointment setting and time blocking as appropriate. + Manage the CRM, including follow-ups with warm leads and closed loans. + Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers. + Utilization of designated Sales tools and reporting methods Requirements + High School diploma or equivalent. + 2+ years of mortgage experience as an LOA or related position. + Knowledge and understanding of the lending process, federal and state law, and various loan products and guidelines. + NMLS License Skills: + Excellent customer service skills. + Self-motivated with the ability to work independently with minimal supervision. + Strong written and oral communication skills, including interpersonal skills. + Attention to detail. + Ability to adhere to established processes and checklists. + Problem solving and conflict resolution skills. + Ability to multitask and manage one’s time under pressure in a high volume environment. + Flexibility and adaptability in a fluid and rapidly changing environment. + PC skills, including MS Office products and other software. + High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information. + Sales aptitude is a plus. Benefits + Health Care Plan (Medical, Dental & Vision) + Retirement Plan (401k, IRA) + Life Insurance (Basic, Voluntary & AD&D) + Paid Time Off (Vacation, Sick & Public Holidays) + Short Term & Long Term Disability + Training & Development + Work From Home and Office + Wellness Resources