Location:On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary: 

The Loan Operations Analyst/Account Management Analyst Performs reviews of consumer lines of credit to determine if account should be blocked due to credit deterioration. Ensures compliance with established bank policies, guidelines and regulatory requirements. Accurately reviews account history, credit reports and customer relationships. Completes these duties within the Account Management service level agreements (SLAs) and commitment to customer service. Utilizes a high degree of independence in solving problems and making decisions. Works within established lending authorities and exception guidelines, with complex or unusual situations being discussed with manager. Ensures duties are carried out in an efficient and cost-effective manner.

We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done. 

Essential Duties and Responsibilities:  

30% Productivity: Meets productivity goals within established time frames (measured by Service Level Agreements and/or OE). 30% Service Quality: Provides excellent customer service and meets quality/accuracy standards (measured by Service Level Agreements, customer feedback, error reports) 20% Lives our company values, embraces change and ensures an inclusive, positive work climate.  20% Responsible for assessing risk and complies with all policies and procedures.

Areas of responsibility include: 

Accurately reviews line of credit accounts to determine account status and payment history Analyzes credit report to determine tradeline status and payment history Reviews customer loan and deposit relationship to quantify length and amount of customer relationship Responsible for all other duties as assigned.

Policy/Guidelines/Regulations/Law/Compliance/Audit/Legal/Product:

Applies appropriate lending authority per consumer lending authority matrix Has overall knowledge of Credit Policy/Guidelines Achieves quality control and data integrity targets Ensures adverse action letters are completed accurately Recommends updates and changes to policy/guidelines/procedures Understanding of various consumer or commercial loan documents, procedures, policies, and regulations. Knowledge of consumer loans preferred. Familiarity with loan and servicing systems such as FDR, ALS, ARX, BPM and SharePoint.

Abilities:

To handle multiple tasks and prioritize To work with little supervision but know when to ask for help To maintain a positive working relationship with internal business partners and teammates To take a systematic approach to organizing work To coach and train others

Skills:

Impeccable customer service and customer centric focus Problem-solving skills Ability to identify the root cause of a servicing issue Excellent verbal and written communication skills Strong keyboarding / data entry ability Proficient computer skills, especially Microsoft Office applications Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

High school diploma or GED required College degree preferred Excellent computer proficiency (MS Office – Word, Excel, and Outlook) Bachelor’s degree preferred or high school diploma with some operations experience. Experience preferred in financial industry or consumer or commercial lending.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Hours:

Monday - Friday 7:30 AM - 4:30 PM

About Us
First Horizon Corp. (NYSE: FHN), with $82.6 billion in assets as of September 30, 2024, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits 

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do. 

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