Job Purpose & Scope Responsible for performing a variety of daily back-office loan functions, including research, input, and quality assurance of collateral for originated loans. A ssists new and existing retail banking centers and a variety of back-office departments with loan account maintenance and other responsibilities in a professional and accurate manner and according to Bank policy and procedures. Essential Job Functions + Performs general collateral loan file maintenance, requests, and code changes. + Researches and books collateral for a variety of loan types (i.e., consumer non-real estate, commercial non-real estate, consumer real estate, commercial real estate, indirect marine/RV lending). + Researches and processes email requests, utilizing the designated email group, pertaining to collateral from Commercial Banking/Lending and various back-office departments. + Researches confidential documents to ensure accuracy of collateral input. + Researches and processes assigned daily reports, as needed. + Performs daily maintenance of collateral-related projects, as needed. + Performs quality assurance of collateral input to ensure complete and accurate information. + Communicates via appropriate, approved, and professional media with other departments to ensure accurate input of records into the core software. + Files and/or scans documents to ensure accurate record-keeping. + Supports Commercial Banking/Lending and other frontline staff by responding to and researching inquiries. + Reviews and maintains reference material needed to support collateral determinations. + Mentors and trains other staff as necessary and appropriate for the role. + Completes all assigned training in a timely manner. + Maintains good punctuality and attendance at work + Follows Bank policy, procedures, and guidelines. + Performs other duties as assigned. Knowledge, Skills & Abilities + Knowledge of administrative and clerical procedures related to loan administration + Ability to handle confidential information professionally + Ability to learn and perform effectively in a fast-paced environment + Ability to calculate figures such as percentages and fractions + Ability to multitask, handle repeated interruptions, adapt to change, and meet exacting deadlines + Ability to work without close supervision + Ability to demonstrate excellent internal and external customer service skills + Ability to communicate effectively both verbally and in writing + Ability to work extended hours as necessary to accomplish work objectives + Skill in using computer and Microsoft Office, including Word, Excel, and Outlook Basic Qualifications + High school diploma or equivalent required + Minimum of one (1) year experience with Microsoft Office, including Word, Excel, and Outlook, required + Minimum of one (1) year administrative/clerical experience required Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #HP EEO Statement Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.