Pay Range: $78,160.00 - $104,221.00 The Loan Operations Manager is responsible for overseeing and managing the efficient, economical, and compliant operations of the department. Through a multi-geographical team, the manager ensures loan account information is accurately maintained on the core accounting system, at both set up and ongoing maintenance. With an advanced understanding of loan structure and documentation pertaining to a customer segment (consumer, indirect, specialty, commercial, or letters of credit); of Core accounting system, product specifications with loan boarding and understanding impact to any changes to system related to GL interface; and of loan servicing functions including loan boarding, differing payment and payoff functionality, the incumbent utilizes significant judgement and provides guidance on complex business situations. Monitor quality and service levels. Develop and create reports, tracking relevant metrics. Responsible for quality control activities and provide constructive feedback. Is a key player in developing and implementing testing, enhancements, and upgrades to the loan accounting system. Build a high performing team directly and through a team of subordinate leaders by attracting, developing, retaining, and recognizing a diverse workforce. Coach and mentor team members. Ensure effective one on one conversations occur throughout the team. Provides direction, feedback, support, and encouragement for career development. Education and Experience: + Bachelor’s degree and 5 years’ experience required or equivalent combination of education and experience. + 2+ years supervisory experience preferred + Loan Operations experience preferred Skills and Abilities: + Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add to both strategy and tactical execution. Takes ownership of initiatives / projects and makes decisions, able to motivate people toward a common goal, implement change and drive results. + Communication and influencing skills. Strong communication / partnership skills and an ability to gain support from others across the organization to support customers and strategic goals. + This role has extensive exposure to LOB management, regional managers, and others across the organization. Additional strong relationships with outside parties (attorneys, regulators, vendors, user groups) required. + Develops and maintains productive tactical relationships with peers and others across the organization. Unique Job Characteristics and Requirements: Could occasionally be required to work outside of normal business hours including evenings or weekends Tasks Performed: + 30% Manage and lead assigned departments to ensure timely and accurate completion of assigned responsibilities + 20% Ensure superior client interactions throughout team – with both internal and external customers + 20% Responsible for adherence to policy by creating and monitoring procedures, processes, and quality control + 15% Ensure prudent protection of banks assets. Maintain current knowledge of laws and regulations pertaining to assigned operational areas to ensure compliance of activities within the area. + 10% Manage personnel matters including hiring, training and development. + 5% Other Duties as Assigned Physical Requirements: + Communicate effectively with internal and/or external customers + Stationary 75% of time or greater + Move Objects to Maximum 10 lbs Benefits for Full-Time Employees: + Generous Paid Time Off : At least 22 days annually, prorated in the year of hire. + Parental Leave : Six weeks of paid leave at 100% of your salary. + Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. + Dental and Vision Coverage : Ensuring your overall health and well-being. + Flexible Spending Accounts : For healthcare and dependent care expenses. + Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage. + Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage. + Voluntary Benefits : Including hospital, accident, and critical illness coverage. + Retirement Plans:  Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. + Adoption Assistance : Supporting your growing family. + Tuition Reimbursement : Invest in your education and career growth. + Employee Assistance Program (EAP) : Access to support and resources. + Financial and Banking Services : Various benefits and financial planning assistance . Benefits for Part-Time Employees Working 20+ Hours/Week: + Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants. + Generous Parental Leave : Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: + Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future + Paid Sick and Safe Leave : For your health and safety. + Employee Assistance Program (EAP) : Access to support and resources. + Financial and Banking Services : Various benefits and financial planning assistance . Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Tuition Reimbursement Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company. + EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) + EEO is the Law Poster Supplement + Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) + Family Medical Leave Act (FMLA) Poster + Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf) NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment. NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.