Job Purpose & Scope To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures. Essential Job Functions General loan file maintenance, coupon requests and code changes Book Secondary Market, New Start, CRA and Personal Loans Set up payments via ACH and check by phone Process requests for charge offs, repossessions and late fee waivers Process loan loss/bankruptcy payments Loan payoff quotes Post incoming wires File and/or scan documents Support Loan Officers, Loan Assistance and other front line staff Post loan payments by mail Process credit verification requests Process returned mail Process returned checks Review all work from previous day for accuracy Maintain good punctuality and attendance at work Knowledge, Skills & Abilities Computer skills including Microsoft Office Suite Ability to handle confidential information professionally Ability to learn and perform in a fast paced environment Ability to calculate figures such as percentages, fractions and interest Ability to multi task and adapt to change Ability to work without close supervision Excellent internal and external customer service skills Good written and verbal communication skills Ability to work well under pressure and with deadlines Ability to adapt to repeated interruptions Ability to work well with others in a team environment Ability to respond to requests and demands professionally and promptly Ability to learn and follow Bank policies and procedures High attention to detail with exceptional organizational and time management skills Basic Qualifications High school diploma or equivalent 1 year experience with computer skills, including Microsoft Word and Excel Ability to work extended hours as needed Job Expectations Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.