**Job Description** **Job Summary** Under general supervision, uses specialized knowledge and skill obtained through education and/or work-related experience to act as portfolio manager of residential loans and supervise others. Utilize credit and critical thinking skills associated with amendments, modifications, release of collateral for retail loans. Audit, book, analyze, administer, and reconcile retail, loans, including Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Follows established procedures to perform a variety of tasks requiring some evaluation, originality or ingenuity in making decisions. Regular contacts with internal and external customers are required to obtain, clarify or provide facts and information and/or identify, research, and resolve problems. **Essential Duties and Responsibilities** + Maintains loans in servicing system according to pre-established procedures. + Process amendments/modifications to retail loan accounts. + Handling escalations via phone/email/contact management system through to resolution. + Executes on loan servicing responsibilities related to the maintenance and monitoring of retail loans. + Establishes parallel monitoring processes and controls, as necessary, to ensure regulatory requirements are met. + Ability to review financial statements, credit reports and applicable ratios. + Prepares or reviews for accuracy, standard legal documents. + Monitors securities collateral adequacy and performs margin call steps if necessary. + Monitors bank portfolio and performs default administration or monitoring of default administration activity, and reporting thereof. + Assists customers with inquiries, servicing requests, or problems. + Review/analyze real estate appraisals in connection with modifications/amendments. + Make recommendations for modifications/collateral releases to Credit Risk. + Performs supervisory activities, including identifying performance problems and seeking guidance for remedial action; reviewing performance; and participating in interviewing and selecting staff. + Coaches and mentors subordinates, identifies training needs and recommends development programs. + Performs other duties and responsibilities as assigned. **Knowledge of** + Fundamental accounting concepts, practices and procedures. + Multi-state Retail loan servicing practices + Basic credit underwriting skills **Skill in** + Reviewing and interpreting commercial and retail loan terms and documentation. + Identifying unusual transaction activity, interest accrual discrepancies and regulatory discrepancies. + Preparing spreadsheets and creating formulas. + Preparation of retail loan documents + Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases. **Ability to** + Plan, assign, monitor, review, evaluate and supervise the work of others. + Coach and mentor others. + Identify training needs and develop subordinates. + Identify and recommend changes to standard procedures when required by specific situations and circumstances. + Identify and recommend solutions to routine loan accounting and loan servicing problems. + Make routine decisions. + Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes. + Communicate effectively, both orally and in writing, with all organizational levels. + Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced, deadline driven, work environment. + Make outbound, and receive inbound, calls on a recorded Automatic Call Distribution (ACD) telephone line + Provide a high level of customer service. **Education** Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Finance **Work Experience** General Experience - 7 to 12 months **Certifications** **Travel** Less than 25% **Workstyle** Hybrid At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firm At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James Bank is an EOE/AA and VEVRAA Federal Contractor Priority will be given to protected veterans EOE/AA: Female/Minorities/Disabled/Protected Veterans/LGBT \#LI-AT1