The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Loan Services team as: Loan Services Team Lead This opportunity may be perfect for you if you have experience in: > Data Quality Control > Task Scheduling > Error Resolution About this position: Responsible for training/cross-training department employees, review, and audit daily work to ensure accuracy and procedural quality. Provides service to customers, operational support to branch network, and project assistance to Deposit and Loans Senior Manager as needed. Ensures tasks are assigned properly and that all functions of the Loan Services team are completed timely, accurately and within procedural quality. Leads training and writes procedures within the Loan Services. This position is 100% in the office in Glens Falls, New York. Responsibilities > Review and audit random samplings of daily work to ensure accuracy and procedural compliance. Prepare reports for management detailing audit result and make training recommendations to bridge performance gaps identified, as well as facilitate change controls for prevention of future occurrences. Formulate and implement strategies and processes to increase efficiencies, improve customer service, and achieve department goals. > Assist and coach team through day-to-day operations, projects, and special assignments. > Coordinate team scheduling and coverage with other team leads to ensure uninterrupted coverage and timely customer support. > Identify and resolve errors, including customer call escalations and coaching the team on these calls. Provide consistent, outstanding customer service for both internal and external customers. > Research data for management reports, audits, SOX Controls, and projects as assigned. > Stay up to date on applicable laws/regulations; ensure compliance with laws/regulations as well as Company policies and procedures. > Train/cross-train new and existing employees with goal of creating interchangeable and highly skilled workforce; keep skills/knowledge up to date in all areas of Loan Services. > Process transactions/documentation accurately and timely; input data with high level of accuracy; research exceptions and report discrepancies; review data for missing information and proper authorizations. What you will need to thrive in this role: In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: Education/Certifications > Bachelors degree or equivalent experience preferred. > 4 years of experience in office management field, banking or related experience preferred. Skills/Knowledge > Extensive knowledge of banking rules and regulations pertaining to lending and loan accounts. > Proven skill in identifying, analyzing, and providing resolution to problems. > Ability to collaborate with and direct others to achieve goals and provide superior service. > Quality communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management. > Excellent organizational skills: ability to map/follow workflows, assess needs, prioritize tasks accordingly, and meet strict deadlines. > Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint Physical Demands: > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. > Must be able to repetitively use a telephone and computer mouse and keyboard. > Ability to lift/move up to 15 lbs. What we will bring to the table: We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring: > Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays > Medical, Dental, and Vision Insurance and Flexible Spending Plan > Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership > Education and Tuition Reimbursement > Employee Assistance Program for our employees and their immediate family members We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans. We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms. The salary range for this position is $19.25 - $25.00 commensurate with experience and education. Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance. L1-st1