Job Description: 

As a Client Service Analyst, you will primarily provide operational support and maintain direct contact with borrowers, property managers, business partners, and help research and solve issues for our Commercial Term Lending clients. Your role involves communicating through Zoom, email, and phone to build strong relationships and provide a level of service that JPMorgan Chase customers have come to expect.

Job Responsibilities:

Handle incoming calls and emails from both internal and external clients. Provide high quality, professional service with emphasis on one call resolution. Provide clear and concise responses to clients via e-mail. Analyze and interpret transactions, statements, and loan documents in order to provide inquiry resolution to our clients. Maintain a high level of knowledge of our products, loan types, and services and be able to clearly and accurately explain all aspects of them. Ability to work in fast paced constantly evolving environment. Accept and process payments by phone. Thoroughly research accounts, documentation and complete servicing forms needed to fulfill client requests. Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude. Perform additional duties as assigned by Manager or Team Lead 

Required qualifications, capabilities, and skills:

Excellent customer service skills with a clear and positive telephone manner Ability to work from 10:30 am - 7:00 pm High School Diploma or equivalent required   Minimum of 3 years of contact center or client service experience Loan servicing experience a plus Must have strong written and verbal skills. Proficient in Microsoft Office suite Ability to work independently and as part of a team Effective listening and analytical skills Good time management skills. Self-driven, eager to learn Strong problem solving and troubleshooting skills. Ability to use multiple applications, browsers, and instant messenger simultaneously.

Preferred qualifications, capabilities, and skills:

Loan servicing experience a plus