Loan Servicing Business Analyst IV Banking Solutions and Innovation Roseburg, Oregon Tacoma, Washington Liberty Lake, Washington Redding, California Roseburg, Oregon Portland, Oregon Hillsboro, Oregon Lake Oswego, Oregon Tigard, Oregon Springfield, Oregon Vancouver, Washington **Description** **About Us:** Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It’s an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities. We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships. **About the Role:** We are seeking an experienced ad result-driven Loan Servicing Business Analyst IV to lead the optimization of workflows and processes for banking business units. This role is responsible for identifying and documenting business unit requirements, analyzing systems, and recommending technology-driven solutions to improve efficiency and scalability. The ideal candidate will have expertise in ServiceNow and Financial Services Operations (FSO), with a proven ability to bridge the gap between business needs with technology solutions that drive organizational success. + Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals. + Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems. + Researches and interprets highly complex and sometimes competing business needs and translates into application and operational requirements. + Leads business base development and RFP process (as applicable) during the project initiate phase. + Leads integration and user acceptance testing of new or revised workflows, processes, and/or systems. + Develops training, as well as and implementation and post-implementation material. + Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow. + Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. + Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. + Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description. + May be asked to coach, mentor, or train others and teach coursework as subject matter expert. + Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. + Takes personal initiative and is a positive example for others to emulate. + Embraces our vision to become "The Business Bank of Choice.” **About You:** + Bachelor’s degree in business, project management, business systems or equivalent required. + Master’s degree preferred. + 8+ years of relevant business analyst and/or project management and/or operations experience. + ServiceNow, financial services operations (FSO). Required. + Expertise in business operations abilities, analytical and problem-solving skills. + Demonstrated superior data analysis skills including project management and/or operations. + Superior knowledge of banking policies, procedures, practices and documentation. + Superior knowledge of development concepts and practices, potential applications, and customer requirements. + Exceptional project management skills. + Excellent written and verbal communication and presentation skills. + Ability to manage complex projects and vendor relationships. + Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives. + Proficiency with personal computers and related software packages such as Microsoft Office. **Workstyle:** Fully onsite. **Our Benefits:** We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $55,000.00 - $80,000.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. **Our Commitment to Diversity:** Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected] **To Staffing and Recruiting Agencies:** Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.