Wholesale Lending Services (WLS) services several lines of businesses within JPMorgan Chase, including Business Banking, Global Wealth Management, Investment Banking and Commercial Banking. The group consists of approximately 1,300 employees and is responsible for over $500 billion in loans outstanding. Located in Chicago, the WLS’s Loan Servicing Center is responsible handling loan servicing processing such as loan research and maintenance, loan payments, advances and terminations. The team is also responsible for booking, funding and closing new loans, renewals, and amendments for syndicated and non-syndicated Commercial Loan products Collateral functions include loan documentation preparation, documentation review, releases, image scanning and documentation storage. Specialized functions include special credits processing, letters of credit and specialized loan and agency handling. Key loan system used are ACBS and Loan IQ.
As the Loan Servicing Specialist IV position is a Senior Level Processing role within the Servicing teams. The candidate is responsible for processing high complexity loan transactions, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.) The Loan Servicing Specialist IV is responsible for various forms of monetary and non-monetary related transactions on the applicable commercial loan system. The position also entails escalated researching and processing maintenance transactions for monetary and non-monetary transactions. In depth knowledge of collections, reconciling differences, monitoring interest/fee/principal past dues & various maintenance requests ensuring system integrity. Career progression is based on following performance metrics: productivity, quality customer satisfaction and contributions to the team.
Job responsibilities:
• Creation of PDF batch work for quality control/two-touch and document repositories
• Data entry of customer and loan details into the loan system
• Process wire, draws, payments, rate resets, quote payoffs and maintenance transactions
• Identifying inaccurate, incomplete or missing information on the transactions prior to submit for approval.
• Responsible for minimizing credit and business risk through awareness of procedure, compliance, and bank policy.
• Understanding and following Bank policy and established procedures
• Maintaining prompt and proactive communication with business partners on the status of their requests
Required qualifications, capabilities, and skills
• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
• Bachelor’s degree or higher in Accounting, Business or Finance preferred.
• 2-4 years of prior loan operations and/or quality control experience in a banking or financial services industry.
• Ability to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ
• Understanding of US Dollar and Foreign Currency Loans
• Working knowledge of legal/credit documents.
• Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills.
• Exceptional customer service skills.
• Ability to effectively multi-task and prioritize workloads while working within tight service levels.