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Job Summary:

As a Loan Servicing Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, providing professional service with a focus on one-call resolution. You will analyze transactions and documents to resolve client inquiries and maintain a thorough understanding of our products and services.

Job Responsibilities:

Handle inbound calls from internal clients. Provide high-quality, professional service with emphasis on one-call resolution. Analyze and interpret transactions, statements, and loan documents. Maintain a high level of knowledge of our products and services. Work in a fast-paced, constantly evolving environment. Multitask with various duties and ensure timely delivery of tasks. Provide client service support on payment and draw requests. Research accounts and complete servicing forms to fulfill client requests. Demonstrate exemplary teamwork skills with a positive attitude. Assist team lead/manager in resolving complex queries and client complaints. Understand US banking and regulatory requirements around data security.

Required Qualifications, Capabilities, and Skills:

Minimum of 5 years of contact center or loan servicing experience. Strong written and verbal communication skills. Proficient in Microsoft Office suite. Ability to work independently and as part of a team. Strong time management and prioritization skills. Self-driven and eager to learn. Strong analytical and problem-solving skills. Ability to use multiple applications and tools simultaneously. Controls and innovation mindset. Ability to adapt to changes and new tasks. Ability to handle and analyze KPIs and team metrics.

Preferred Qualifications, Capabilities, and Skills:

Experience in creating and managing Excel reports. Familiarity with data security and protection regulations. Experience in handling escalations and client complaints. Ability to work flexibly between 8:00 AM to 7:00 PM Central Time.