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Job Summary:
As a Client Service Specialist in the Commercial Banking team, you will handle inbound calls from internal clients, ensuring high-quality service with a focus on one-call resolution. You will analyze transactions and documents to provide effective solutions.

Job Responsibilities:

Handle inbound calls from internal clients with professionalism. Provide high-quality service emphasizing one-call resolution. Analyze and interpret transactions, statements, and loan documents. Maintain comprehensive knowledge of products and services. Work efficiently in a fast-paced, evolving environment. Multitask and ensure timely task delivery. Support client service on payment and draw requests. Research accounts and complete necessary servicing forms. Demonstrate strong teamwork and a positive attitude. Assist in resolving complex queries and client complaints. Understand US banking and regulatory requirements.

Required Qualifications, Capabilities, and Skills:

5 years of contact center or loan servicing experience. Strong written and verbal communication skills. Proficient in Microsoft Office suite. Client-focused with a sense of urgency and service excellence. Flexible working hours between 8:00 AM to 7:00 PM Central Time.

Preferred Qualifications, Capabilities, and Skills:

Experience in handling complex client service scenarios. Familiarity with banking regulations and data protection.