The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself. As a Loan Structure Operations Specialist, you’ll be responsible for ensuring the loan is properly maintained by reconciling and maintaining the data in all required systems according to regulatory, investor, and company guidelines. **About the Role** + Assist with escalated orders and exceptions by conducting research and communicating with all parties involved + Maintain strong relationships with internal and external partners regarding loan structure activities + Obtain documentation necessary from contractors, title companies, investors, or clients + Communicate effectively with all parties involved on updates and necessary items + Collaborate with internal and external partners to ensure all loan structure functions are in compliance with investor, state, and regulatory guidelines + Maintain internal software by uploading and reviewing various data necessary + Mitigate risk by ensuring the proper actions needed on a loan are updated timely and accurately to prevent actions that can lead to compliance and/or client experience issues + Identify patterns and trends for areas of opportunity on the team **About You** Minimum Qualifications + 1 year of mortgage servicing experience + Knowledge of mortgage industry and internal software Preferred Qualifications + Ability to resolve escalated matters related to loan structure + Proficient knowledge of mortgage servicing software + Bachelor’s degree **What You’ll Get** Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks (https://www.myrocketcareer.com/working-here/benefits/) . **About Us** **Rocket Mortgage®** was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. _Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals._ _This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at_ _Careers@myrocketcareer.com_ _._ The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.